Assistant Tenant Management Manager (Toppen Shopping Centre)

IKEA; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in home furnishing is seeking an Assistant Tenant Management Manager to maintain effective tenant relationships. This role involves coordinating with tenants, analyzing sales performance, and organizing engagement events to enhance business performance. The ideal candidate will have strong communication skills and significant experience in tenant management.

Qualifications

• Minimum of 7 years’ experience in commercial or retail property leasing.
• Ability to understand technical systems related to tenants.

Responsibilities

• Serve as the key contact point for tenants regarding operational issues.
• Analyze and evaluate tenants’ Monthly Gross Sales performance.
• Coordinate tenant engagement events regularly.

Skills

Communication

Negotiation

Organizational Skills

Interpersonal Skills

Education

Bachelor’s Degree

Professional Certificate

Post Graduate Diploma

Master’s Degree

Job description

Company Description

Our vision “To create a better everyday life for the many people” is the reason why IKEA and our centres exist and why people choose and love to come to us. It is the driving force behind our success.

We believe home is the most important place in the world, and by becoming “The leader in life at home,” we will secure a strong brand position for IKEA and stimulate home furnishing interest in our markets. We aim to be the “Preferred shopping centre destination” for retailers and business partners. For a successful future, we must secure “Growth with long-term profitability,” focusing on our four strategic cornerstones: Growth, People, Sustainability, and Costs.

Acting like a market leader in all our decision-making and securing a “Market Leadership Mentality” within our organization will drive us toward achieving our vision.

Job Description

The Assistant Tenant Management Manager is responsible for maintaining effective relationships between tenants and the landlord. Reporting to the Tenant Management Manager, this role ensures all tenants adhere to the terms & conditions of the Tenancy Agreement and House Rules of Toppen.

Your Responsibilities

1. Serve as the key contact point for tenants regarding operational and day-to-day issues post-opening, including support, complaints, requests, and communication.
2. Act as the liaison between CMO and SO for tenant-related matters.
3. Coordinate training and programs with CMO and SO to enhance customer service and business performance.
4. Organize tenant engagement events regularly.
5. Analyze and evaluate tenants’ Monthly Gross Sales performance and propose improvements.
6. Work closely with tenants to maximize their sales potential.
7. Arrange meetings with underperforming tenants to understand challenges and develop support plans.
8. Assist in developing lease strategies and annual lease plans with Tenant Management Manager and SO Leasing.
9. Support goal setting and planning aligned with the Centre’s business and lease strategies.
10. Conduct market analysis and monitor local retail competition.
11. Assist in preparing the departmental annual budget and monitor expenses.
12. Recommend policy and procedure improvements for ongoing enhancement.
13. Maintain a comprehensive Tenant Relation Management database, updating all relevant information.
14. Ensure tenant information is current in the POS system.
15. Handle manual tenant sales collection and ensure all lease documentation complies with SOPs.
16. Coordinate with CMO and SO on tenant-related topics.
17. Support operations regarding adherence to House Rules and agreements.
18. Participate in various projects, meetings, and presentations.
19. Assist marketing with the Mystery Shopper survey and other customer satisfaction initiatives.
20. Support the delivery of Tenant Satisfaction Index, Customer Satisfaction Index, and Brand Awareness surveys.
21. Undertake the role of Duty Manager during weekends and public holidays.
22. Coordinate with Finance on deposit refunds and debt collections.

Qualifications

• Professional certificate, Bachelor’s Degree, Post Graduate Diploma, or Master’s Degree in any field.
• Minimum of 7 years’ experience in commercial or retail property leasing and/or tenant management/coordination.
• Ability to understand technical systems related to tenants.
• Proactive attitude, independence, and strong organizational skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to prioritize, handle multiple tasks, and work with urgency and attention to detail.
• Ability to build rapport at all organizational levels.
• Proficiency in English and Bahasa Malaysia, both verbal and written.

Additional Information

We hire based on our values. Please watch the video and answer the following question in your application:

Tell us about a time you strongly disagreed with your manager. What did you do to convince him or her that you were right? What ultimately happened?