Field Engineer

Konica Minolta Malaysia; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a motivated Support Staff to join their dynamic Robotics team. In this role, you will be instrumental in maintaining and enhancing robotics performance through effective data management and communication with stakeholders. You'll assist in developing maintenance plans, troubleshooting issues, and ensuring operational efficiency. This is a fantastic opportunity to gain hands-on experience in the rapidly evolving field of IoT and Robotics Technology while contributing to innovative solutions in a fast-paced environment. If you're eager to learn and thrive in a collaborative setting, this position is perfect for you.

Benefits

Training for robotics system

Opportunity to work in a fast-paced industry

Gain experience in IoT and Robotics Technology

Be part of an innovative solutions team

Qualifications

• Diploma in Mechatronics, Computer Science, or Electrical and Electronics required.
• Knowledge of robotics and technical support experience preferred.

Responsibilities

• Assist in maintaining robotics maintenance and support plans.
• Gather data on robot performance and maintenance history.
• Communicate effectively with internal teams and customers.

Skills

Robotics Knowledge

Technical Support

Communication Skills

Organizational Skills

Microsoft Office Suite

Education

Diploma in Mechatronics

Diploma in Computer Science

Diploma in Electrical and Electronics

Tools

TeamViewer

Job description

Job Brief

We are seeking a highly motivated and detail-oriented Support Staff to join our growing Robotics team. In this role, you will play a vital role in supporting the development and implementation of our robotics maintenance plans. You will assist with tasks such as resolving robotics system issues, enhancement of robotics performance, data collection, reporting, and communication with internal and external stakeholders.

Job Responsibilities

• Assist in maintaining comprehensive robotics maintenance and support plans.
• Gather and organize data on robot performance, error logs, maintenance and support history, and spare parts requirements.
• Update and maintain robotics maintenance and support documentation.
• Coordinate with internal teams (e.g., Robotics Operations Team) and customers regarding robotics performance enhancement, maintenance & support needs.
• Schedule and track preventative maintenance and support activities.
• Assist Robotics Operations Team with maintenance and support procedures.
• Prepare reports on robot performance, maintenance and support activities.
• Communicate effectively with internal teams, external vendors and customers.
• Maintain a clean and organized work environment.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from other locations where necessary.
• Ensure log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant processes and procedures, and adding to the knowledge base of the organization.
• FAQ and escalation matrix.
• *Define Helpdesk process and support where applicable.
  
  

Job Requirements

• Candidate should possess a Diploma in Mechatronics, Computer Science, Electrical and Electronics or equivalent.
• Knowledge of robotics (a plus).
• Experience in a field site technical support or manufacturing environment (preferred).
• Basic understanding of mechanical and electrical systems (preferred).
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and TeamViewer.
• Ability to learn new skills quickly.
  
  

Benefits

• Training for robotics system is provided
• Opportunity to work in a fast-paced and growing industry.
• Gain valuable experience in IoT and Robotics Technology.
• Be part of a team that is developing and promoting innovative solutions.