Customer Service Manager

Lima Bintang Logistics Sdn Bhd; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a high-growth logistics company that prioritizes employee development and satisfaction. As a Customer Service Manager, you'll lead a dynamic team to deliver exceptional service and foster strong client relationships. With a focus on career advancement, you'll gain expertise in trade compliance and project logistics, all while enjoying a supportive work environment. This role offers competitive pay, bonuses, and a commitment to your professional growth. If you're ready to make an impact and thrive in a fast-paced setting, this is the opportunity for you.

Benefits

Medical Benefits

5-Day Work Week

Competitive Salary

EPF

SOCSO

EIS

Training Programs

Casual Dress Code

Performance-Based Rewards

Qualifications

• 5+ years in customer service, preferably in logistics/transport.
• At least 5 years managerial experience required.

Responsibilities

• Manage and grow the Customer Service department to exceed expectations.
• Build strong relationships with key accounts to enhance sales.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Stress Management

Leadership Skills

Education

Bachelor Degree in Business

Bachelor Degree in Sales & Marketing

Bachelor Degree in Supply Chain

Tools

Microsoft Office

Logistics ERP

Port Systems

Job description

Great Pay + Rewards: RM 10k – RM 15k

Insurance package & Medical claims

13 months bonus

Secure and Comfortable Retirement

We prioritize your long-term financial security, rewarding your dedication with a secure retirement.

Fast Growth Organization: Join LBL for unparalleled exposure and career advancement within 5 years.

As we expand, participate in professional growth through handling specialized freight such as Dangerous Goods (DG) and Project Logistics Management. Your role is pivotal in shaping your future as a logistics expert.

Manage, control, and develop LBLCustomer Service to ensure high-quality operations exceeding customer expectations.

Build strong relationships with key accounts and top clients to boost sales and profitability.

Develop vendors to provide quality services at competitive rates, fulfilling customer needs and securing new business.

Address and resolve customer disputes and complaints promptly, implementing corrective actions.

About Lima Bintang Logistics

Join a high-growth, innovative company committed to employee happiness, growth, and learning. We aim to double our achievements every 5 years, fostering a supportive environment for your professional and personal development. Gain expertise in trade compliance, bonded warehouses, dangerous goods, and project logistics, contributing to our customer-first approach and collective success.

Join Us - Customer Service Manager Excellence

Job Description: Lead and develop the Customer Service team to deliver quality service aligned with LBL's standards, objectives, and regulatory requirements.

Key Responsibilities:

• Manage and grow the Customer Service department to exceed customer expectations.
• Maintain strong relationships with key accounts to enhance sales and profitability.
• Develop vendors to ensure quality and competitive rates.
• Resolve customer disputes and implement corrective measures.

Revenue and GP Performance:

• Manage transportation assets, manpower, and billing to ensure cash flow sustainability.
• Lead the team to meet revenue and gross profit targets.

Team Development:

• Build team capabilities supporting organizational growth.

Requirements:

• Bachelor Degree in Business, Sales & Marketing, Supply Chain, or related fields.
• Minimum 5 years in customer service, preferably in logistics/transport.
• At least 5 years managerial experience.
• Strong interpersonal and communication skills.
• Organizational and stress management skills.

Communication & Business Skills:

• Proficiency in Mandarin (preferred), English, and Bahasa Malaysia.
• Ability to identify and close business opportunities.

Professional Skills:

• Experience with port authorities and customs, especially in major Malaysian ports.
• Leadership, coaching, and mentoring skills.
• Customer-focused with a team ethic.

Tech-Savvy:

• Proficient in Microsoft Office, Logistics ERP, and port systems.

Our employee wellbeing programs include a 5-day work week, medical benefits, competitive salary, EPF, SOCSO, EIS, training, and multiple office locations. We promote a casual dress code and performance-based rewards.

Ready to impact the Customer Service Manager role? Apply now and join a team where your skills matter!