CelcomDigi Customer Service Executive - Urgently Hiring!

Wingo Starr Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join an innovative and dynamic BPO provider as a Customer Service Executive, where you'll be the voice of the brand! In this full-time role, you'll provide exceptional support to customers, enhancing their satisfaction and loyalty. With comprehensive training provided, you'll be equipped to handle inquiries and promote new campaigns effectively. Enjoy a strategic working location and attractive remuneration, plus monthly incentives based on your performance. This is an exciting opportunity for those looking to kickstart their career in customer service within a supportive team environment.

Benefits

Attractive remuneration package

Monthly KPI incentives

Comprehensive training sessions

No Shift Work

Strategic working location

Qualifications

• Strong communication skills in Bahasa Malaysia or English.
• Energetic, positive-minded, and a good team player.

Responsibilities

• Provide customer service for outbound calls related to telecommunication.
• Educate customers on new campaigns and product benefits.

Skills

Communication Skills

Customer Service

Team Player

Computer Literacy

Education

High School Diploma

Job description

CelcomDigi Customer Service Executive - Urgently Hiring!

Join our dynamic team as a CelcomDigi Customer Service Executive at the Wingo Star Group Sdn Bhd in Bangsar, Kuala Lumpur!

As a full-time customer service professional, you will be the voice of our CelcomDigi brand, providing exceptional support and resolving inquiries for our valued customers. Your passion for service will make a real difference in enhancing customer satisfaction and loyalty.

Job Benefit (Top Reasons to work with WSG):

• Attractive remuneration package up to RM2600 (subject to experience) potential increment up to RM 1,000 upon confirmation
• Earn additional monthly KPI incentives of up to RM2,000++ based on your KPI performance
  (the more you achieve, the more you earn!)
• No Shift Work
• Monday to Friday (9 AM - 6 PM) & Saturday (9 AM-1 PM)
  Offer comprehensive, interactive, and fun training sessions to equip you with the skills and knowledge you need to excel.
• No experience? No problem – we provide all the training!
• Strategic working location (Above LRT Kerinchi Station)

Job Description (What is your mission?):

• Provide customer service for outbound calls related to telecommunication.
• Retain customers by educating them on new campaigns and product benefits.
• Up sell where appropriate to enhance customer satisfaction and meet targets.
• Deliver and educate existing customer on the benefits of the campaign or programs over the phone
  Follow presentation guidelines, product fact sheets and sales scripts to deliver exceptional service and maintain high standards.
• Provide accurate information about CelcomDigi’s offerings and pricing
• Ensure customer information is validated and updated accurately, providing efficient and error-free service
• Maintain detailed records of customer interactions and follow up actions
• Must be computer literate with good working knowledge of computer skills

Job Requirement (Who are we looking for?)

• Strong communication skills in Bahasa Malaysia or English.
• Energetic, positive-minded, and a good team player
• Committed, highly motivated, and looking forward to a rewarding career
  Passion for delivering a positive customer experience and contributing to the success of the team
• Entry-level candidates are WELCOME!

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How much notice are you required to give your current employer?

WSG is a fast growing Business Process Outsourcing (BPO) company in the Asia Pacific, built on bold vision, strong leadership & a people first culture. We believe real growth begins from within — by empowering our team to grow alongside the company. Together, we build success. We are proud to be certified with ISO 9001:2015 and ISO/IEC 27001:2022, demonstrating our strong commitment to quality management & information security

Our strategic partnerships with trusted vendors & business partners continue to drive innovation & create impactful opportunities that support business growth.

We strive to be a dynamic BPO provider, delivering high demand & value driven solutions for today industries

WSG is a fast growing Business Process Outsourcing (BPO) company in the Asia Pacific, built on bold vision, strong leadership & a people first culture. We believe real growth begins from within — by empowering our team to grow alongside the company. Together, we build success. We are proud to be certified with ISO 9001:2015 and ISO/IEC 27001:2022, demonstrating our strong commitment to quality management & information security

Our strategic partnerships with trusted vendors & business partners continue to drive innovation & create impactful opportunities that support business growth.

We strive to be a dynamic BPO provider, delivering high demand & value driven solutions for today industries

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What can I earn as a Customer Service Executive