Food & Beverage Service Manager

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading global hospitality company as a Food & Beverage Service Manager, where you will play a pivotal role in enhancing guest experiences and managing food and beverage operations. You will lead a dynamic team, ensuring exceptional service quality while driving revenue and maintaining high standards of cleanliness and compliance. This role offers the opportunity to work in a vibrant environment, collaborating with culinary experts to create innovative dining experiences. If you are passionate about hospitality and have a flair for leadership, this is the perfect opportunity to elevate your career in the hospitality industry.

Qualifications

• 3+ years in a managerial role at a 4/5-star hotel.
• Strong knowledge of food and beverage operations.

Responsibilities

• Ensure exceptional guest experiences and resolve complaints promptly.
• Oversee daily operations of food and beverage outlets.

Skills

Guest Experience Management

Relationship Building

Food & Beverage Operations

Problem Solving

Team Leadership

Decision Making

Communication Skills

Education

High School Diploma

Degree in Hospitality Management

Tools

Hotel Management Software

Food Inventory Systems

Job description

Job Description - Food & Beverage Service Manager (HOT0BC7K)

Job Number:

HOT0BC7K

Work Locations

Hilton Garden Inn - Kuala Lumpur 449 Jalan Tuanku Abdul Rahman Kuala Lumpur 50100

The Food & Beverage Service Manager is concerned with the strategic management of the Food and Beverage outlets in accordance with prescribed Hilton policies and procedures.

What will I be doing?

• Ensure an excellent guest experience by delivering exceptional food and beverage quality and service. Resolve guest complaints and feedback promptly, maintaining a professional and courteous approach.
• Anticipate guest needs and personalize their dining experiences.
• Lead, and coach the food and beverage team to enhance team performance and uphold the hotel’s service standards.
• Conduct regular performance feedback to improve individual and team effectiveness.
• Oversee daily operations of all food and beverage outlets, ensuring efficient workflows and timely service. This includes monitoring inventory levels and ordering supplies to maintain smooth operations.
• Maintain high standards of cleanliness, organization, and presentation within the food and beverage areas.
• Ensure compliance with health, safety, and sanitation regulations in all areas of food preparation and service.
• Develop and implement strategies to achieve revenue goals, control costs, and maximize profitability. This includes preparing and managing departmental budgets, including tracking expenses and managing labor costs.
• Monitor and analyze financial performance and provide actionable insights to senior management.
• Collaborate with chefs to create innovative, seasonal, and culturally relevant menus for all dining outlets. Review and update menus regularly to stay current with food trends and guest expectations.
• Work with the marketing team to create and implement food and beverage promotions and special events.
• Develop and maintain strong relationships with vendors and suppliers including negotiating contracts and pricing with suppliers to ensure quality products at competitive rates.
• Ensure compliance with all local, state, and federal regulations regarding food safety, alcohol service, and labor laws.
• Prepare regular reports on operational performance, guest feedback, and financial outcomes for senior management.

What are we looking for?

• 3 years managerial position in a 4 / 5-star category hotel.
• Pleasant personality and good at relationship-building.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance.
• Knowledgeable of Food & Beverage operations and skills.
• Ability to manage multiple food and beverage outlets simultaneously, ensuring each operates efficiently, meets service standards and maintains quality control.
• Knowledge of hotel-specific technologies for reservations, guest management, and food inventory systems used across the property.
• Good command of English, both verbal and written to meet business needs.
• Ability to speak the local language.
• Skills in managing guest complaints, troubleshooting service issues, and turning negative experiences into positive ones, maintaining a reputation for excellence.
• Ability to make critical decisions under pressure, ensuring service is not compromised during high-stress periods.
• Ability to inspire and motivate team members towards work excellence.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.