First Technical Customer Success Manager (m/f/d)

atmio; Hamburg; Remote; EUR 50,000 - 70,000; Full time

Job summary

A leading company is seeking its first Customer Success hire to own the customer journey from onboarding to long-term success. This role involves building relationships, executing technical setups, and ensuring customer satisfaction. You will have significant autonomy and the opportunity to make a positive impact.

Benefits

Unlimited Vacation

Flexible Working Hours

Mental Health Support

Professional Growth Budget

Stock Option Plan

Team Retreats

Deutschlandticket

Qualifications

• Min. 2 years of experience in a customer-facing role.
• Fluent in both English and German.

Responsibilities

• Own the full customer lifecycle including onboarding and retention.
• Execute technical implementation for new customers.
• Guide customers through compliance questions.

Skills

Communication

Analytical Skills

Project Management

Data Handling

Tools

Excel

Job description

You're not just looking for another job — you're ready to build something from the ground up. As our first Customer Success hire, you'll take full ownership of the customer journey, from onboarding to long-term success. You'll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.

Key Responsibilities

• Own the full customer lifecycle - Own all post-sales activities including onboarding, adoption, retention, and account health monitoring.
• Execute technical implementation - You'll handle the end-to-end setup for new customers, including data extraction, cleansing, and transformation
• Be a trusted advisor on regulatory topics - You'll guide customers through compliance questions and help them navigate complex regulatory landscapes.
• Build strong relationships at all levels - Whether it's field operators or senior management, you'll communicate with empathy and clarity to create long-term trust
  
  
  

This role is right for you if...

• You're a numbers-driven thinker with a human touch
• You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail
• You roll-up your sleeves and you are comfortable in high-pace environments with quickly changing tasks and requirements
• You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth
• You are motivated by the opportunity to make a positive impact on the planet
  
  
  

Requirements


Skills & experience you will need

• Min. 2 years of experience in a customer-facing role; e.g. e.g. customer success, account mgmt. or consulting
• Strong Excel / data handling skills and a sharp analytical mindset
• Excellent people skills - you can navigate conversations with field operators just as well as with senior managers
• Fluent in both English and German
  
  
  

Benefits

• Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany
• Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most
• Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle
• Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership
• Professional Growth: Use a dedicated development budget to enhance your skills and career
• Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment
• Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun
• Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access