Telesales Executive

DHL; Kuala Lumpur; On-site; MYR 30,000 - 70,000; Full time

Job summary

Join an established international company that has been pioneering cross-border express delivery since 1969. As part of a dynamic team, you'll leverage your sales skills to connect with customers and drive business growth. This role offers a unique opportunity to develop your career in a supportive environment while making a significant impact on customer satisfaction. With a focus on collaboration and innovation, you'll help shape the future of logistics and delivery services. If you're ready to take on versatile and responsible tasks, we invite you to apply and be part of our journey.

Benefits

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifications

• 3-4 years of sales and account management experience.
• Experience in an outbound contact center environment.

Responsibilities

• Liaise with sales channels to maintain cost-effective service.
• Formulate personal sales plans to maximize growth.
• Manage revenue growth through upselling and cross-selling.

Skills

Sales Skills

Relationship Management

Customer Service

Networking

Education

Bachelor's Degree

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Liase closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that targets for the area are achieved.
• Ensure cooperation with other members of the sales team and throughout the sales force.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
• Manage revenue growth through upselling and cross-selling tactics to exceed this budget through calls.
• Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of DHL’s account holders.
• Continuously develop knowledge of DHL’s services and general commercial awareness to provide the best possible customer service and maximize the department’s contribution to sales.
• Adhere to regional standards on profit margins and discount guidelines.
• Open new accounts and ensure they trade profitably.
• Ensure all customer agreements are cost-sensitive, with minimum pricing tariffs set and adhered to. Deviations require management approval and justification.
• Maintain customer information accurately on the database and report regularly on department effectiveness and productivity.

YOUR PROFILE

• Exhibits ingenuity, creativity, resourcefulness, and empathy.
• Possesses well-developed relationship skills and the ability to network across various organizational levels and business units.
• Typically requires a Bachelor’s Degree in a related discipline and/or 3-4 years of sales and account management experience.
• Experience working in a Contact Centre (Outbound) environment.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

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