Assistant Procurement Manager – Query Support

Wilhelmsen group; Kuala Lumpur; On-site; MYR 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Query Support Team Lead to drive performance and ensure timely resolution of vendor queries. This role involves leading a team to meet key performance indicators while maintaining strong relationships with stakeholders and vendors. You will play a crucial role in the Procure-to-Pay cycle, ensuring payments are processed efficiently and queries are addressed promptly. If you're an analytical thinker with a proactive attitude and strong interpersonal skills, this opportunity offers a chance to contribute significantly to a dynamic team in a supportive environment.

Qualifications

• Degree in commerce, business administration, accounting or finance required.
• Experience in SSC environment P2P process is essential.

Responsibilities

• Lead the Query Support team in achieving KPIs and timely responses.
• Ensure prompt reconciliation of vendor Statements of Accounts.

Skills

Stakeholders focused

Good organizational skills

Analytical Skills

High Level of Drive & Determination

Solution first approach

Strong interpersonal skills

Flexible thinker

Pro-active attitude

Education

Degree in commerce

Degree in business administration

Degree in accounting

Degree in finance

Tools

ServiceNow

Excel

Word

Bassnet

SAP

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Interrelations

Reporting to Senior Procurement Manager – Support Services and closely working with members of Global Procurement Services, Vessel Accounting group and Treasury group. Also having liaison with stakeholders, vendors, management centres in Wilhelmsen Ship Management.

Main responsibilities and tasks

• Lead the Query Support team in achieving KPIs
• Ensure reconciliation of vendors Statement of Accounts is regular and prompt. This includes requesting and following up on SOA with WSM Approved vendors
• Ensure queries from internal/external stakeholders, vendors are responded within the turnaround KPI set
• Ensure all payment queries are responded and outstanding are paid on time in accordance to the payment term
• Send reminders to Purchase Order / Invoice Approvers for all outstanding unpaid invoices including measuring Approval Turnaround time and systematic follow up
• To act as intermediary between vendors and WSM on all invoice related matters
• To act as expeditor within WSM to ensure the Procure-to-Pay cycle is complete with prompt payment
• To perform other duties and tasks as assigned.

Accountabilities

• The position will be measured against query tickets turnaround time in ServiceNow system by the team
• The position will be measured on improvement in Approval Turnaround Time
• The position will be measured on contribution to WSM Procure-to-Pay turnaround time and hence, payment on time

Qualifications

Mandatory requirements

• Degree in commerce, business administration, accounting and/or finance.
• Good command of English
• Experience in SSC environment P2P process

Additional preferences

• Stakeholders focused
• Good organizational skills.
• Analytical Skills
• High Level of Drive & Determination
• Solution first approach
• Strong interpersonal skills - ability to get along with diverse personalities and cultures.
• Flexible, out-of-the box thinker who is comfortable working under pressure.
• Pro-active attitude with strong sense of ownership

Process Involvement

All business systems used within Procurement, including EyeShare, ServiceNow ticketing system, Excel, Word, Bassnet, SAP

*Only shortlisted candidate will be contacted

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