Receptionist

Pickle Padel Station Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player in the sports and leisure sector is seeking a dedicated Front Desk Receptionist to enhance customer experience at their premium facility. This role involves greeting guests, managing bookings, and providing information about services and events. The ideal candidate will possess strong customer service skills and be adept at handling inquiries and feedback. Join a dynamic team in a vibrant environment where your contributions will make a significant impact on customer satisfaction and operational efficiency. If you are passionate about hospitality and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in customer service and front desk management is essential.
• Ability to handle customer inquiries and feedback professionally.

Responsibilities

• Greet and check-in customers in a friendly manner.
• Manage bookings and maintain cleanliness of the front desk area.
• Assist with operational support and coordinate facility usage.

Skills

Customer Service

Communication Skills

Booking Management

Problem Solving

Education

High School Diploma

Certificate in Hospitality

Tools

Booking System Software

QR System

Job description

Consisting of 11 tournament-grade and 1 exhibition pickleball courts; and 4 world-class padel courts.

Facilities

• Mezzanine & Co-Working Lounge - perfect nook for meetings, remote work, or just watching the game.
• Cocktail bar/ kitchen & cafe - with curated cocktails, fresh bakes, specialty coffee, and healthy bites.

Roles and Responsibilities

Guest Services

• Greet and check-in customers in a friendly and professional manner.
• Provide accurate information about facilities, events, booking times, and services.
• Handle customer feedback and escalate issues when necessary.

Front Desk Management

• Manage bookings, walk-ins, and cancellations using the club’s booking system.
• Answer phone calls, WhatsApp messages, emails, and social media inquiries.
• Collect payments and issue receipts (if applicable).
• Maintain the cleanliness and organization of the front desk and lobby area.

Operational Support

• Assist with opening and closing procedures for the club.
• Monitor and report on unauthorized court usage.
• Coordinate with cleaners when courts need immediate attention (via QR system or internal call).
• Track and replenish front desk supplies (e.g., wristbands, court markers).

Facility Coordination

• Ensure trash cans are available at pathways.
• Maintain a log of lost and found items.
• Assist in briefing new customers on club rules and usage guidelines.

Administrative Duties

• Maintain accurate records of customer visits and reports.
• Help with incident logging and emergency contacts when required.

Application Questions

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• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a receptionist?

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