Outlet Manager (Cheras)

BAIWEI MINIBOWL SDN BHD; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic and experienced F&B Manager to lead operations in a vibrant outlet. In this role, you will ensure exceptional customer service, manage staff performance, and oversee daily operations. With a focus on compliance and efficiency, you will drive promotional activities and maintain high standards of quality and cleanliness. This position offers opportunities for career development and a KPI allowance, making it an exciting chance to grow in the hospitality industry. If you are passionate about delivering outstanding service and leading a team, this role is perfect for you.

Benefits

KPI Allowance upon confirmation

Career development

Qualifications

• Minimum 3-5 years in F&B operations, with supervisory experience.
• Fluency in English; additional languages are a plus.

Responsibilities

• Deliver exceptional customer service to ensure high satisfaction.
• Lead, train, and motivate staff to achieve performance targets.
• Oversee daily operations, including opening and closing.

Skills

Customer Service

Staff Management

Inventory Management

Operational Excellence

Health & Safety Compliance

Education

Diploma in Hospitality Management

Degree in Hotel & Restaurant Management

Job description

Job Responsibility

• Deliver exceptional customer service to ensure high satisfaction.
• Lead, train, and motivate staff to achieve performance targets.
• Support recruitment, onboarding, and continuous staff development.
• Handle customer feedback and resolve complaints professionally.
• Oversee daily operations, including opening, closing, and shift scheduling.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor inventory and manage ordering to reduce waste and control costs.
• Manage outlet budgets, analyze sales, and implement cost-saving measures.
• Maintain accurate financial records and administrative documentation.
• Drive promotional activities and collaborate with marketing for campaigns.
• Maintain cleanliness, organization, and operational excellence of the outlet.
• Ensure menu quality and consistency in line with customer expectations.
• Keep licenses, certifications, and inspection records up to date.
  
  

Job Requirements

Education & Qualifications:

• Diploma or degree in Hospitality Management, Hotel & Restaurant Management, or a related field.
• Additional certifications in F&B management, health & safety, or customer service are a plus.
  
  

Experience

• Minimum 3â5 years of experience in F&B operations, with at least 1â2 years in a supervisory or managerial role.
• Proven experience managing staff and handling high-volume service environments.
  
  

Other Requirements

• Ability to work flexible hours, including weekends and holidays.
• Knowledge of local health and safety regulations.
• Fluency in English; additional languages may be an advantage.
• Strong personal presentation and professional demeanor.
  
  

Job Benefits

• KPI Allowance upon confirmation
• Career development