Operation Manager / Assistant Manager (Hospitality - Hotels)

ALV Suites & Hotels; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Operations Manager to join their dynamic team. This role offers the opportunity to lead operations, ensuring exceptional guest experiences while managing a dedicated team. You'll be responsible for overseeing daily activities, implementing improvements, and maintaining high standards of service. With a focus on professional development and work-life balance, this position is perfect for those looking to make a significant impact in a supportive environment. Join a company that values integrity and camaraderie, where your contributions will help shape the future of hospitality.

Benefits

Flexible Working Hours

Professional Development Opportunities

Health and Wellness Programs

Qualifications

• 3+ years in operations management in hospitality.
• Strong leadership and team mentoring experience.
• Familiarity with ISO 9001 standards is a plus.

Responsibilities

• Lead operations to ensure excellent guest experiences.
• Manage PMS and oversee customer support.
• Develop SOPs and monitor performance using KPIs.

Skills

Operations Management

Leadership

Problem-Solving

Communication Skills

Data Analysis

Education

Bachelor's Degree in Hospitality Management

Tools

Property Management System (PMS)

Microsoft 365

Job description

Operation Manager / Assistant Manager (Hospitality - Hotels)

Join ALV GROUP for a refreshing career experience in a youthful and dynamic environment. Since our establishment in 2017, we've cultivated a culture that values positivity, integrity, and supportive camaraderie. At ALV, you'll find a friendly workplace where every team member is encouraged to excel and grow together.

Enjoy competitive benefits that prioritize your well-being and professional development. We advocate for work-life balance with flexible hours and initiatives that accommodate your personal commitments. As we expand, joining us means being part of our pioneering team with ample opportunities for career advancement. Seize the chance to make a meaningful impact and grow with us at ALV GROUP, where your aspirations meet limitless possibilities.

Job Responsibilities:

1. Operational Excellence:
2. Lead the operations and support teams to ensure smooth daily activities and great guest experiences.
3. Manage the Property Management System (PMS) and ensure tasks are completed on time.
4. Oversee customer support to make sure guests receive prompt and helpful service.
5. Ensure properties are well-maintained and meet cleanliness, safety, and functionality standards.
6. Identify areas for improvement and implement changes to improve efficiency.
7. Develop and maintain Standard Operating Procedures (SOPs) for consistency in service.
8. Use data and KPIs to monitor performance and drive operational success.
9. Present monthly reports to the Board of Directors on team performance and operational highlights.
10. Ensure quality standards are met and assist with ISO 9001 compliance.
11. Handle emergencies and problem-solve operational challenges quickly and effectively.
12. Oversee project setup and ensure smooth execution of new initiatives.

Staff Management:

1. Lead and mentor Customer Support and Field teams, ensuring they align with company values.
2. Promote problem-solving and teamwork to prevent issues from escalating.
3. Train new team members and ensure they are well-prepared for their roles.
4. Evaluate team performance and provide constructive feedback.
5. Manage staffing schedules to ensure coverage during all shifts.
6. Ensure IDB reports are accurate before submission to the Finance Department.
7. Implement cost-saving measures to reduce operational costs.

Job Qualifications:

1. Minimum 3 years of experience in operations management within the hospitality industry.
2. Proven leadership skills with the ability to manage and mentor teams effectively.
3. Experience with Property Management Systems (PMS); familiarity with IDB is an advantage.
4. Strong problem-solving and decision-making skills to handle operational challenges efficiently.
5. Excellent communication, reporting, and interpersonal skills.
6. Proficiency in English is required; Mandarin is a plus.
7. Strong knowledge of Microsoft 365 (Excel, Word, Outlook, Teams, PowerPoint, and SharePoint).
8. Ability to analyze data and KPIs to drive operational improvements.
9. Knowledge of ISO 9001 standards is a plus.

Additional Information:

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Your application will include the following questions:

• Expected monthly basic salary?
• Qualifications you possess?
• Experience with ISO 9001?
• Years of experience as a Hospitality Manager?
• Languages you are fluent in?
• Notice period required to leave current employer?

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