Ecommerce Analyst (Mandarin Speaker)

EPS Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading global BPO team as an Ecommerce Analyst supporting a major international client. This role involves ensuring customer compliance through KYC procedures while developing professional skills in a multicultural environment. Ideal for Mandarin speakers looking to grow in e-commerce or financial compliance.

Benefits

Training and career growth opportunities

Exposure to international clients

Fast-track career progression for high performers

Qualifications

• Minimum 6 months of experience in BPO or customer service.
• KYC experience is preferred but not mandatory.

Responsibilities

• Engage with customers via Voice, Chat, and Email.
• Perform identity verification and assess risks.
• Ensure adherence to KYC/AML/CTF regulations.

Skills

Mandarin

English

Education

Bachelor’s degree

Job description

E-commerce Analyst (Mandarin Speaker) – KYC Process

Job Description

Join a leading global BPO team as an Ecommerce Analyst supporting a major international client in the e-commerce sector. In this role, you will ensure customer compliance through KYC (Know Your Customer) procedures, including identity verification and risk assessment. You'll play a vital role in safeguarding the business against financial crimes, while developing your professional skills in a supportive, multicultural environment.

This is an exciting opportunity for individuals who are fluent in Mandarin and looking to start or grow their career in the e-commerce or financial compliance space. Candidates with experience in the BPO industry or customer support are welcome, even without KYC experience!

Key Responsibilities

1. Engage with customers via Voice, Chat, and Email
2. Perform identity verification, analyze customer activity, and assess risks
3. Ensure adherence to KYC/AML/CTF regulations to prevent fraud and financial crime
4. Collaborate with internal teams to resolve complex customer inquiries
5. Maintain accurate and secure documentation

Requirements

• Bachelor’s degree in any field
• Fluent in Mandarin (C1) and proficient in English (B1 / SVAR)
• Minimum 6 months of experience in BPO or customer service
• KYC experience is preferred but not mandatory – full training provided
• Able to work in 24/7 rotational shifts, including weekends and public holidays
• Open to Malaysian and Chinese nationals
• Able to join around mid - end of June or early July 2025

Salary & Benefits

• RM 4,500 - 4,800 + KPI allowance (up to RM 300) + Night Shift allowance (up to RM 350)
• Training and career growth opportunities in a global company
• Exposure to international clients and operations
• Fast-track career progression for high performers

Additional Information

EPS Malaysia is a leading recruitment, outsourcing, and search specialist offering innovative, cost-effective, and value-added services. Our services include:

• General, Professional, and Executive Search
• Managed Services / Manpower Outsourcing
• Recruitment Process Outsourcing
• Payroll Outsourcing

With regional offices across Asia Pacific, we have partnered with reputable organizations including multinational corporations, government agencies, and local companies. Our commitment to quality is reflected in our ISO 9001:2015 certification and multiple industry awards.

For more details, visit http://www.eps.my

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