Assistant Clinic Manager

Smilebay Specialist Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative dental brand is seeking a dynamic Assistant Clinic Manager to join their flagship facility in Bangsar. This role offers a unique opportunity to step into a leadership position, with the potential for rapid promotion to Clinic Manager within six months based on performance. You will work closely with the founding team, managing daily operations, ensuring exceptional patient experiences, and supporting marketing initiatives. If you're a go-getter with a passion for growth and a strong background in customer service or clinic administration, this is the perfect opportunity to advance your career in a prestigious environment.

Benefits

Competitive salary

Career progression opportunities

Support and training from leadership

Leadership role in a prestigious location

Qualifications

• Minimum 2-3 years of experience in customer service or clinic administration.
• Tech-savvy and organized with a hands-on approach.

Responsibilities

• Assist in the day-to-day operations of the new clinic.
• Provide strong administrative support and ensure excellent patient experience.
• Supervise front office staff and engage in community marketing activities.

Skills

Customer Service

Clinic Administration

Sales and Marketing

Leadership

Fluency in English

Fluency in Mandarin

Job description

Start strong. Grow fast. Become a leader in one of Malaysia’s most progressive dental brands.

SmileBay Specialist Dental Centre in Bangsar is a brand-new flagship facility by the SmileBay Group – renowned for its innovation in Full Mouth Rehabilitation, Implant Dentistry, and Advanced Endodontics and Periodontics.

We're now looking for a dynamic, self-driven Assistant Clinic Manager to help us build something extraordinary.

This is your chance to step into a leadership role with purpose – and be fast-tracked to Clinic Manager within 6 months, based on performance and initiative.

Your Role

You’ll work side-by-side with the founding team and be mentored by our leadership to:

1. Assist in setting up and operating the day-to-day running of the new clinic.
2. Provide strong administrative support including appointment coordination, patient management, inventory, and reporting.
3. Ensure excellent patient experience at every touchpoint.
4. Supervise front office and support staff with positivity and professionalism.
5. Assist in executing community marketing and referral engagement activities.
6. Support financial tracking and help meet revenue targets.
7. Demonstrate strong leadership potential with a readiness to take full charge.

Promotion Pathway

We believe in growing from within. If you consistently perform, take initiative, and lead with integrity, you’ll be considered for promotion to Clinic Manager within just 6 months.

Who You Are

• A go-getter with a hands-on approach and the hunger to grow.
• Friendly, highly presentable, and patient-oriented.
• Fluent in English and Mandarin is a strong plus.
• Minimum 2-3 years of experience in customer service, clinic administration, or hospitality.
• Background in sales, marketing, or dental/medical field is a big advantage.
• Tech-savvy, organised, and not afraid to get things done.

What We Offer

• Competitive salary with a clear performance-based promotion path.
• Support and training from SmileBay’s core leadership and operations team.
• A chance to lead a high-end dental centre in a prestigious location.
• Career progression opportunities across our growing national network.

How do your skills match this job?

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Clinic Manager?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Do you have customer service experience?
• How many years' experience do you have as a manager / team lead?

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