Technical Support 机械技术员

Artworld Technology Sdn Bhd; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Specialist, where you'll provide expert advice on machine installations and offer exceptional support to clients. This role involves troubleshooting complex issues, conducting training sessions, and maintaining strong relationships with customers. You'll thrive in a friendly work environment that encourages innovation and offers ongoing career development. With access to the latest technology and resources, you'll be an integral part of a team dedicated to delivering top-notch service and solutions. If you're energetic and eager to grow, this opportunity is perfect for you.

Benefits

EPF/SOCSO contributions

Competitive salary and benefits

Ongoing career development and training

Friendly work environment

Access to latest technology and resources

Incentive programs for career growth

Professional training by experienced engineers

Medical reimbursement

Annual salary increases

Company uniform

Qualifications

• Minimum education requirement is a Diploma.
• Proficiency in English and Mandarin is essential.

Responsibilities

• Provide professional advice on machine installations and technical support.
• Conduct training and troubleshoot issues for clients.

Skills

Troubleshooting

Problem-solving

Communication

Teamwork

Technical drawing interpretation

Education

Diploma

Tools

Complex machinery

Job description

Job Responsibilities

1. Provide professional advice to customers onsite regarding machine installation environment, computer hardware/software systems, and electrical specifications.
2. Set up machine installations and conduct machine operation training at customer sites.
3. Offer technical support by answering questions, troubleshooting problems, and providing training.
4. Acquire and maintain technical knowledge of product applications.
5. Research and identify solutions for software and hardware issues.
6. Ask targeted questions to quickly identify the root cause of problems.
7. Guide clients through troubleshooting steps via phone, email, or chat until issues are resolved.
8. Escalate unresolved issues to appropriate internal teams.
9. Provide prompt and accurate feedback to customers.
10. Utilize internal databases or external resources to deliver precise technical solutions.
11. Ensure all issues are properly logged and documented.
12. Manage and prioritize multiple open issues simultaneously.
13. Follow up with clients to confirm machines are fully functional post-troubleshooting.
14. Prepare accurate and timely reports.
15. Document technical knowledge through notes and manuals.
16. Maintain positive relationships with clients.

Job Requirements

1. Minimum education: Diploma.
2. Language proficiency in English and Mandarin.
3. Familiarity with modern mechanical technology and capable of operating and maintaining complex machinery.
4. Ability to read and interpret technical drawings and instructions.
5. Strong troubleshooting and problem-solving skills.
6. Good teamwork and communication skills.
7. Young, energetic, and innovative spirit.

Job Benefits

• Location: Company headquarters in Kuala Lumpur.
• EPF/SOCSO contributions.
• Competitive salary and benefits.
• Ongoing career development and training.
• Friendly work environment.
• Access to latest technology and resources.
• Incentive programs for career growth.
• Professional training by experienced engineers.
• Basic salary up to RM4,000.
• Employee training and company uniform.
• Bonuses and incentives.
• Medical reimbursement.
• Near KTM station.
• Career advancement opportunities.
• Annual salary increases.