IT Manager

Mercure Hotels; Alor Setar; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading hotel in Alor Setar is seeking an IT Manager to oversee daily IT operations, ensuring timely support for all departments. The role involves managing IT infrastructure, troubleshooting guest issues, and maintaining equipment inventory. Ideal candidates will have a diploma in IT or Computer Science, relevant experience, and strong communication skills.

Benefits

Employee benefit card with hotel discounts worldwide

Opportunities to develop through learning programs

Potential for growth within the property and globally

Qualifications

• 2-3 years of relevant IT experience, including at least 1 year in a managerial role.
• Proven experience in IT infrastructure and end-user support.

Responsibilities

• Providing in-house guest IT troubleshooting support.
• Performing regular system health checks and capacity studies.

Skills

Communication

Problem Solving

Team Collaboration

Education

Diploma in Information Technology

Diploma in Computer Science

Tools

Microsoft Office Suite

Windows OS

Job description

Company Description

Hotel for travellers looking for local and authentic experiences.

Mercure Miri City Centre features 172 contemporary and stylishly appointed rooms and suites with extensive dining options, two dedicated floors of conference and banqueting facilities, including the hotel's social hub, Ruai Co-working Space.

Job Description

This position is responsible for supervising and handling day-to-day IT operations. The IT manager ensures that timely IT support is provided to all departments, especially those with guest contact. The role includes managing the inventory of all equipment, software, and licenses.

Primary Responsibilities include:

1. Providing in-house guest IT troubleshooting support.
2. Coordinating, managing, and overseeing projects, and documenting processes.
3. Performing regular system health checks and capacity studies to ensure optimal server and network performance.
4. Managing system changes with support staff to ensure uninterrupted services.
5. Liaising with vendors and collaborating with users at all levels.
6. Maintaining inventory of equipment, software, and licenses.

The list above is not exhaustive.

Qualifications

Knowledge & Experience

• Diploma or higher in Information Technology, Computer Science, or related fields.
• 2-3 years of relevant IT experience, including at least 1 year in a managerial or supervisory role.
• Proven experience in IT infrastructure, system administration, and end-user support.
• Excellent command of English (reading, writing, speaking).
• Proficiency in Microsoft Office Suite and other productivity tools.
• Hands-on experience with Windows OS, including configuration, troubleshooting, and updates.
• Familiarity with network systems, cybersecurity, and hardware management is advantageous.

Key Competencies

• Excellent communication and interpersonal skills.
• Service-oriented with attention to detail and problem-solving skills.
• Team collaboration skills with leadership capabilities.
• Proactive, energetic, and able to handle multiple tasks under pressure.
• Maintains a professional appearance and grooming standards.
• Strong organizational and time management skills.

Additional Information

Why work for Accor?

• Employee benefit card with hotel discounts worldwide.
• Opportunities to develop through learning programs.
• Potential for growth within the property and globally.
• Contribute to community and ESG activities.