Customer Service Manager ( Hybrid )

Citi; Kuala Lumpur; Hybrid; MYR 40,000 - 80,000; Full time

Job summary

Ein etabliertes globales Unternehmen sucht einen engagierten Customer Service Manager, um die Kundenbetreuung zu optimieren und Lösungen für externe Anfragen zu bieten. Diese Rolle erfordert starke Kommunikationsfähigkeiten und analytisches Denken, um Kundenanliegen effizient zu lösen. Mit umfangreichen Schulungsressourcen und einem unterstützenden Team bietet das Unternehmen eine hervorragende Gelegenheit zur beruflichen Weiterentwicklung. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Zugang zu Telehealth-Optionen

Erweiterte Elternzeit

Mentoring-Programme

Gesundheitsfördernde Programme

Qualifications

• 5-8 Jahre relevante Erfahrung, davon 2-5 Jahre in ähnlichen Rollen.
• Starkes Verständnis von Treasury-Produkten und regulatorischen Richtlinien.

Responsibilities

• Einzelner Ansprechpartner für interne Partner und externe Kunden.
• Analysen zur Erfüllung der Kundenbedürfnisse durchführen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Education

Bachelor in Betriebswirtschaft

Bachelor in Rechnungswesen

Bachelor in Finanzen

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high-caliber professional to join our team as a Customer Service Manager (Hybrid), Internal Job Title: Securities & Derivatives Intermediate Analyst - C11, based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance, Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.

We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020, we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life.

The Customer Service Manager is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Key responsibilities include:

• Serve as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensure customer inquiries are answered efficiently and timely, maintaining compliance with departmental standards
• Conduct analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face-to-face interactions, as needed
• Inform clients about system failures, market issues, and provide regular updates on resolutions
• Participate in the implementation of new projects, products, services, and platform upgrades
• Identify policy gaps and formulate new policies to streamline trade flow processes
• Monitor and resolve errors to minimize risk to the bank
• Provide informal guidance and on-the-job training to new team members
• Assess risk in business decisions, ensuring compliance with laws, regulations, and policies, and escalate issues as necessary

Qualifications:

• 5-8 years of relevant experience, including 2-5 years in similar roles
• Understanding of Treasury products, accounting, and regulatory policies
• Strong written and verbal communication skills
• Bachelor’s Degree or equivalent in Business, Accounting, or Finance

This description provides a high-level overview of the role; other duties may be assigned as needed.

Working at Citi is more than just a job. It’s about joining a family of over 230,000 dedicated people worldwide. Grow your career, give back to your community, and make a real impact with us.

Take the next step in your career: apply for this role at Citi today

https://jobs.citi.com/dei