Self-Checkout Associate

Southeastern Grocers; Seberang Perai; On-site; MYR 12,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Self-Checkout Associate, where you'll play a vital role in ensuring a smooth shopping experience. Your primary responsibility will be to oversee the self-checkout area, safeguarding against inventory losses while delivering exceptional customer service. This role requires a keen eye for detail and the ability to engage with customers positively. You'll assist shoppers, ensuring they navigate the self-checkout process with ease, all while contributing to a friendly and inclusive environment. If you're passionate about customer service and thrive in a dynamic retail setting, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old and able to read and write English proficiently.
• Basic computer skills required for online training participation.

Responsibilities

• Monitor self-checkout transactions to prevent inventory losses.
• Provide exceptional customer service and assist customers with self-checkout.

Skills

Customer Service

Attention to Detail

Basic Computer Skills

Integrity and Reliability

Education

High School / GED

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Self-Checkout Associate

Job Purpose

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Essential Responsibilities

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

Service Responsibilities

• Provides outstanding service in the Self-Checkout lanes according to SEG service standards.
• Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
• Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitors regular lanes for excessive traffic and invites waiting customers to use while maintaining a positive attitude.
• Aids actively in scanning product for those who may require assistance.

Maintenance Responsibilities

• Keeps work area clean, orderly, and free from safety hazards.
• Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or tools.
• Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
• Returns carts to shopping cart corral.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

EDUCATION

Preferred Education

High School / GED

EXPERIENCE

Relevant Experience

0-3 yrs minimum

LANGUAGE REQUIREMENTS

Language(s) Required

English

Language(s) Preferred

English & Spanish

Knowledge, Skills & Abilities Required

• Must be at least 18 years of age to perform job functions.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Environmental Factors

Department

Retail

Physical Demands

While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.

Working Conditions

While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.

Location and Travel Requirements

Location

Store

Travel Percent

0%