Operations Executive

Toi Toi Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

As an Operation Executive at a leading service company in Malaysia, you will ensure efficient delivery operations while coordinating between drivers, customers, and the sales team. Your role includes planning schedules, resolving issues, and leading improvements in service quality.

Qualifications

• Minimum of 1 year of experience in fleet management.

Responsibilities

• Plan and organize daily schedules for efficient deliveries.
• Liaise between Drivers, Customers, and the sales team.
• Lead continuous improvement efforts within operations.

Skills

transport & route management

administration

coordination

Education

Diploma

Job description

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As an Operation Executive at Toi Toi Services Sdn Bhd, you will play a key role in delivering excellent services to our customers across Malaysia. You will regularly communicate with Truck Drivers who interact with customers on the ground, and collaboratively plan and adjust schedules based on incoming reactive schedules.

Duties & Responsibilities:

1. Plan and organize daily schedules to ensure tasks such as deliveries and services are performed efficiently.
2. Liaise between Drivers, Customers, and the sales team.
3. Maintain and monitor GPS/Trace2 system accuracy and daily service logs.
4. Resolve system issues promptly through active communication with Drivers.
5. Lead continuous improvement efforts within your perimeter.
6. Perform site visits, including outstation visits.
7. Conduct depot visitations (e.g., Pengerang/Ulu Tiram, Taiping, Kemaman) to support and guide Drivers and dispatch teams.
8. Collaborate with the Operation Manager and IT Department to develop more effective scheduling solutions.
9. Coordinate with the Dispatch team to resolve issues and improve service quality; optimize routes and ensure route completion.
10. Perform other tasks that contribute to smooth daily operations.
11. Undertake ad-hoc projects as assigned by Management.

Requirements:

• Candidate must possess at least a Diploma in any field.
• Required skills include transport & route management, administration, and coordination.
• Minimum of 1 year of experience in fleet management is required.

Application Questions:

• Expected monthly basic salary?
• Do you have customer service experience?
• How many years of experience do you have as a Fleet Management Officer?