Hotel Front Office Executive (Based in Penang)

EVS HOLDINGS SDN BHD; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player in the hospitality sector seeks a dedicated Front Office Executive to deliver exceptional guest experiences in Penang. This role is pivotal in managing guest interactions, from warm welcomes to efficient check-ins and check-outs. The ideal candidate will possess strong communication skills and a customer-focused attitude, ready to tackle challenges in a dynamic environment. Join a team that values excellence and ensures guests feel at home during their stay. If you're passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Proven experience in a front office or customer-facing role in the hospitality industry.
• Excellent communication skills in English; ability to speak Bahasa Malaysia is a plus.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Manage the check-in and check-out process efficiently.
• Address guest requests, concerns, and complaints professionally.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Tools

Property Management System (PMS)

Microsoft Office

Job description

• Hotel Front Office Executive (Based in Penang)

Hotel Front Office Executive (Based in Penang)

List-ID: 110787095 25 Apr 15:42

Job Description

Job Summary:
The Front Office Executive plays a key role in ensuring a seamless and welcoming guest experience from arrival to departure. Based in Penang, this role is at the forefront of hotel operations, providing excellent customer service while handling check-ins, check-outs, and guest inquiries.

Key Responsibilities:
-Greet and welcome guests warmly upon arrival.
-Manage the check-in and check-out process efficiently using the Property Management System (PMS).
-Handle room reservations, cancellations, and modifications.
-Provide accurate information about hotel services, facilities, and local attractions in Penang.
-Address guest requests, concerns, and complaints professionally and promptly.
-Coordinate with housekeeping and other departments to ensure room readiness.
-Handle payments and maintain accurate billing records.
-Uphold hotel policies and security standards at the front desk.
-Maintain a neat and organized front desk area.

Requirements:
-Proven experience in a front office or customer-facing role in the hospitality industry.
-Familiar with hotel reservation software and Microsoft Office.
-Excellent communication skills in English; ability to speak Bahasa Malaysia and/or other languages is a plus.
-Strong problem-solving and multitasking skills.
-Pleasant personality, well-groomed, and customer-focused.
-Willingness to work shifts, weekends, and public holidays.

The Leith Penang
13, Lebuh Leith, 10000, Penang.

Please submit resume only at indeed and we will call you once shortlisted. Thank you.

Job Info & Requirement

Contract Type Full-time

Job Type Executive

Experience Level < 1 year

Job Categories Others

Language Required English

Nationality Preferred Malaysians Only

Own Transport None

Salary & Other benefits

RM 1,700 to RM 2,000 per month

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