Project Engineer

PT AGAF GLOBAL KREASINDO; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a proactive Support Engineer to provide technical assistance and enhance customer satisfaction. This role involves resolving technical issues, creating training materials, and collaborating with sales teams to ensure product knowledge. The ideal candidate will have a strong background in engineering, excellent communication skills, and a knack for problem-solving. Join a dynamic team where your contributions will directly impact client relationships and project success. If you're motivated, willing to travel, and ready to make a difference, this opportunity is for you.

Qualifications

• 2+ years of experience in technical support or project engineering roles.
• Proficiency in product installation, troubleshooting, and maintenance.

Responsibilities

• Provide technical assistance to clients using the company's products.
• Create and maintain customer-facing support documentation.

Skills

Technical Support

Customer Service

Technical Writing

Analytical Skills

Communication Skills

Negotiation Skills

Education

Bachelor's degree in Engineering

Job description

· Bachelor's degree in Engineering, preferably In Electrical, Mechatronics, or a related field.

· At least 2 years of experience as a Support Engineer, Project Engineer, or a similar role in a related industry.

· Experience in handling and resolving technical issues as well as customer support.

· Proficiency in using and applying the technology products or equipment sold by the company.

· Deep understanding of product installation, troubleshooting, and maintenance.

· Ability to create and manage technical documentation and training materials.

· Excellent communication skills, both verbal and written, in English and Indonesian.

· Ability to clearly present product information to customers and internal teams.

· Ability to work collaboratively with cross-functional teams and build strong relationships with clients.

· Negotiation and persuasion skills to support sales activities.

· Strong analytical abilities to diagnose technical issues and provide effective solutions.

· Ability to analyze project needs and ensure that product technical specifications meet those requirements.

· Proactive, highly motivated, and able to work under pressure.

· Willingness to travel to client locations as needed.

Job Description

· Provide technical assistance to clients using the company's products.

· Investigate and assist in resolving client issues, working with cross-functional teams to address these problems.

· Accompany the sales team on visits to customers to support them in terms of product knowledge, product application, installation, and user training.

· Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs

· Conduct training for the sales team on how to use the company's products, and enhance product knowledge across all teams.

· Offer technical assistance to review all client inquiries and provide the sales & admin sales team with information on whether the inquiry is complete before forwarding it to the procurement team.

· Analyze and support future company projects, ensuring all technical and product application aspects meet project requirements.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a project engineer?

Are you available to travel for this role when required?

Do you have customer service experience?

Do you have experience in a sales role?

Do you have technical writing experience? (e.g. user guides, product user manuals, technical specification documents)

Which of the following languages are you fluent in?