Customer Service Specialist (Airline Industry)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player seeks a Customer Service Specialist to deliver exceptional support experiences. This role involves identifying customer needs, providing tailored solutions, and ensuring satisfaction through effective communication. The ideal candidate will possess strong time management skills and the ability to multi-task in a dynamic environment. With a commitment to enhancing customer experiences, you will engage with clients across various channels, contributing to the company's reputation as a leader in customer experience solutions. If you're passionate about customer service and eager to make a difference, this is the opportunity for you.

Benefits

Medical

Dental

Vision

Miscellaneous Allowance

Incentive

Bonus

Commission Plan

Life-long Learning

Qualifications

• Strong communicator with effective listening and empathy skills.
• Ability to multi-task and tailor responses based on customer needs.

Responsibilities

• Provide excellent support experience via all communication channels.
• Ensure first contact resolution and effective follow-up with partners.

Skills

Customer Service

Time Management

Effective Communication

Problem Solving

Multi-tasking

Education

Diploma

Bachelor's Degree

Post Graduate Diploma

Job description

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Provision of an excellent support experience to customers via all relevant communication channels

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by management from time to time, within your category of employment, for the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Who are we looking for?

The candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.

Preferably with 2 years of relevant work experience; however, fresh graduates are encouraged to apply.

Possesses strong time management skills and is motivated to exceed expectations

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, emphasizing effective listening and empathizing with customers, with good phone etiquette (pace, tone, voice quality, grammar, and articulation).

Comfortable working with computers and multiple systems, with the ability to learn and adapt quickly

Excellent verbal and written communication skills in English and the supporting market's language.

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Support Specialist?
• Do you have customer service experience?
• How would you rate your Bahasa Malaysia language skills?

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits include Medical, Miscellaneous allowance, Dental, Vision, Incentive, Bonus and Commission Plan, Life-long Learning.

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What can I earn as a Customer Service Specialist?