Commercial Manager

SWIFT; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to manage medium-sized infrastructure projects and sales programs. This role involves building long-term customer relationships and driving sales growth while ensuring optimal service delivery. The ideal candidate will possess a strong background in sales or account management, particularly within the financial services or technology sectors. Join a diverse and inclusive environment where your contributions matter, and take the next step in your career with a competitive package and opportunities for personal growth.

Benefits

Competitive salary package

Career development opportunities

Inclusive work environment

Flexible work arrangements

Qualifications

• Minimum 5 years’ experience in sales or business development.
• Excellent communication and negotiation skills required.

Responsibilities

• Identify customer needs and achieve business growth.
• Develop plans for sales account and infrastructure development.
• Act as a single point of contact for medium-sized clients.

Skills

Sales

Account Management

Business Development

Communication Skills

Negotiation Skills

Problem-Solving

Organizational Skills

Education

Degree in Business or related field

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Job Summary

In line with the commercial strategy, operational plans and regional objectives, the role involves developing and managing medium sized or complex infrastructure projects, parts of sales programs, initiatives and long-term relationships with medium sized accounts. The goal is to meet customer requirements while driving sales, revenue growth and traffic development.

Key Responsibilities

• Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarly medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity.
• Develop plans for medium sales account / infrastructure development / initiatives in order to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way.
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities . Assist in the implementation of larger plans/projects/programmes
• Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative .
• Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers. Feed back internally market intelligence, customer feedback, product issues and other relevant information.
• Acquire and maintain skills and knowledge.
• Share knowledge about customers, products markets and methodology.

Qualifications

• Degree in Business or related field.
• Minimum 5 years’ experience in sales, account management or business development, ideally within the financial services, technology or infrastructure sectors.
• Excellent communication skills with previous experience in a client-facing role, with a demonstrated ability to build solid working relationships across all levels of an organization.
• Strong ability to identify customer needs, market opportunities and business growth areas.
• Self-motivated with strong organizational and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong negotiations skills and ability to persuade others to accept points of view.
• Team player who is flexible, reliable and committed to success.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.