Assistant Manager, Learning Technology Unit (LMS Administration)

Cyberjaya Education Group; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading education group in Cyberjaya is seeking an Assistant Manager for the Learning Technology Unit. This role involves managing the Learning Management System (LMS), providing user support, and developing course content to enhance online learning experiences. The ideal candidate will have a Bachelor's degree in a related field and experience in LMS administration, ensuring compliance with educational standards and best practices.

Qualifications

• Minimum of 3-5 years of experience in LMS administration or e-learning.
• Strong knowledge of LMS platforms and instructional design principles.
• Excellent problem-solving and communication skills.

Responsibilities

• Oversee the day-to-day operations of the Learning Management System (LMS).
• Develop and manage course content and user support.
• Collaborate with faculty and IT teams for system enhancements.

Skills

LMS administration

Instructional design

Problem-solving

Communication

Education

Bachelor’s Degree in Educational Technology

Bachelor’s Degree in Instructional Design

Bachelor’s Degree in IT

Tools

Moodle

Blackboard

Canvas

Job description

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Assistant Manager, Learning Technology Unit (LMS Administration)

Department

Academy of Continuing and Executive Education

Location

Cyberjaya, Selangor

Grade

Travel Requirement

No

Job Overview

The Assistant Manager – Learning Technology Unit is responsible for managing and overseeing the Learning Management System (LMS) to support online and distance learning initiatives. This role ensures seamless system operations, provides user support, develops course content, and collaborates with faculty and technical teams to enhance the learning experience.

Key Responsibilities

• LMS Administration & Operations
• Oversee the day-to-day operations of the Learning Management System (LMS).
• Monitor system performance, troubleshoot technical issues, and ensure uninterrupted access for end users.
• Provide ongoing support for faculty, students, and administrative staff on LMS-related issues.
• Manage user accounts, roles, and access permissions.
• Course Management & Content Development
• Develop, manage, and update course pages and content in the LMS.
• Assist in designing course layouts and instructional materials to optimize user engagement.
• Support the development of Self-Instructional Materials (SIMs) for the Open and Distance Learning (ODL) programme.
• Enhance SIMs using appropriate multimedia and digital tools, ensuring smooth integration into the LMS.
• System Enhancement & Collaboration
• Work closely with faculty and instructional designers to enhance the learning experience for students.
• Collaborate with software vendors and IT teams to plan, test, implement, and support system enhancements or upgrades.
• Conduct User Acceptance Testing (UAT) and prepare documentation before launching new courses.
• Training & User Support
• Develop and update user manuals, training guides, and SOPs related to the LMS.
• Conduct hands-on training, webinars, and briefings for students, faculty, and academic staff.
• Provide technical support and troubleshooting assistance for LMS users.
• Microcredential Programme Coordination
• Assist in the preparation of Microcredential documentation and liaise with the Malaysian Qualifications Agency (MQA).
• Establish and manage the Microcredential payment gateway in collaboration with the Group Corporate & Marketing Communications (GCMC) and Finance departments.
• Oversee the creation of a well-structured design and infrastructure for Microcredential courses.
• Quality Assurance & Compliance
• Ensure that all LMS functionalities align with institutional policies and regulatory requirements.
• Maintain compliance with industry best practices in digital learning and learning technologies.
• Ensure data security and privacy measures are implemented in LMS operations.
• Reporting & Continuous Improvement
• Generate reports on LMS usage, performance, and user engagement.
• Analyse trends and provide insights to improve system usability and course effectiveness.
• Stay updated with emerging technologies and best practices in LMS administration and online learning.
  
  

Skills And Experiences

• Bachelor’s Degree in Educational Technology, Instructional Design, IT, or a related field.
• Minimum of 3-5 years of experience in LMS administration, e-learning, or a related area.
• Strong knowledge of LMS platforms (Moodle, Blackboard, Canvas, etc.).
• Proficiency in instructional design principles, multimedia tools, and e-learning development software.
• Familiarity with Microcredential programmes, online course structures, and accreditation requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to work effectively with faculty, students, and IT teams.
• Ability to conduct training and provide technical support to non-technical users.
  
  

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