Junior Digital Business Analyst

Club Med; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Join a leading company in the hospitality sector as a Junior Digital Business Analyst, focusing on enhancing digital experiences across the East and South Asia Pacific region. You will maintain data accuracy in Salesforce, support users, and coordinate digital projects. This role requires strong communication skills and a solution-oriented mindset, with opportunities for recent graduates to apply their knowledge in a multicultural environment.

Qualifications

• Keen on digital tools and enhancing user experience.
• Familiarity with Salesforce is crucial, recent graduates welcome.

Responsibilities

• Maintain and ensure accuracy of data within Sales Cloud.
• Provide first-level support to users on Salesforce tools.
• Support and coordinate initiatives beyond Salesforce.

Skills

Communication

Team Player

Solution-Oriented

Organizational Skills

Education

Recent Graduate

Tools

Sales Cloud

Pardot

Jira

Job description

About Club Med

Inventor of the all-inclusive holiday’s concept 74 years ago, Club Med is present in 40 countries with 80 resorts worldwide. Thanks to the professionalism & constant friendly availability of its unique 20,000 GOs of 100 different nationalities, Club Med is today the only worldwide brand that offers all-inclusive premium and multicultural vacations for families and couples

Purpose

Join Club Med in a transformative journey where hospitality meets digital innovation. We are seeking a knowledgeable and proactive Junior Digital Business Analyst to enhance our digital experience across the dynamic East and South Asia Pacific (ESAP) region.

Responsibilities

1. Salesforce as a Core Focus

• Maintain and ensure the accuracy of data within Sales Cloud for effective business operations.
• Provide first-level support to users on Salesforce and Pardot tools, fostering seamless integration and usage.
• Facilitate onboarding sessions, coordinate training initiatives, and promote tool adoption among users.
• Develop and update dashboards and reports according to local market requirements.
• Ensure Salesforce tools are in alignment with ESAP regional challenges and address any instances of misalignment.
• Engage actively in change management and the deployment of new Salesforce features.

2. User Support, Enablement & Change Management

• Serve as a primary contact for users across Asia, addressing inquiries related to digital tools and processes.
• Develop and deliver training sessions along with comprehensive materials and guides.
• Monitor user adoption and feedback, and implement enhancements to improve user experience.
• Encourage best practices and facilitate digital maturity progress across the region.

3. Broader Digital Projects & Coordination

• Support and coordinate initiatives extending beyond Salesforce, impacting automation, analytics, and process improvements.
• Assist in gathering requirements and documenting business needs with precision and attention to detail.
• Support testing phases, collect user feedback, and enhance communication regarding new digital tools.
• Collaborate across departments and contribute to project success through organized follow-up and execution.

4. Cross-Regional & International Collaboration

• Work closely with Sales, Marketing, and IT teams, particularly with teams in the Paris headquarters.
• Engage consistently with teams in France and throughout the ESAP region (Japan, Korea, Malaysia, Singapore, Thailand, Australia, etc.).
• Demonstrate comfort and effectiveness in navigating a multicultural environment.

Requirements

• Keen on digital tools, committed to enhancing user experience, and dedicated to improving business efficiency.
• An adept communicator and team player with the capacity to work across cultures effectively.
• Highly organized, dependable, and solution-oriented, with a strong desire to learn and advance.
• Familiarity with tools such as Jira is welcomed but not required.
• Competency in the French language or experience in a French business environment is considered beneficial.
• Eager to advance skills in data reporting, automation, user training, and digital project coordination.
• Recent graduates or junior professionals with practical experience in Salesforce are welcome to apply (Sales Cloud experience is crucial; Pardot experience is an advantage).