Manager - WC Operations & Site Lead | George Town, MY

London Stock Exchange Group; George Town; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global financial markets infrastructure provider seeks a Manager for WC Operations & Site Lead in Penang. This role involves leading the Risk Intelligence Operations, ensuring high-quality content delivery, and fostering employee engagement. The ideal candidate will have strong leadership skills, a focus on operational excellence, and significant experience in operations management. Join a diverse and innovative organization committed to sustainability and inclusive growth.

Benefits

Healthcare

Retirement Plans

Volunteering Days

Wellbeing Initiatives

Qualifications

• 8+ years in operations management, with 3+ years in a leadership role.
• Experience in research, analytics, or AML environments preferred.

Responsibilities

• Lead the Penang Risk Intelligence team to achieve operational excellence.
• Ensure high-quality content curation and research aligned with business needs.
• Mentor team members and support their career development.

Skills

Leadership

Operational Excellence

Analytical Skills

Education

Bachelor's degree in Business, Operations, Management

Master's degree

Job description

Manager - WC Operations & Site Lead

London Stock Exchange Group, George Town, Malaysia

The Manager - WC Operations & Site Lead will lead the Risk Intelligence Operations function, ensuring the seamless delivery of high-quality, timely, and accurate content. This role also serves as the Penang Site Leader, overseeing site activities, employee engagement, and operational excellence.

Key Responsibilities:

1. Lead the Penang Risk Intelligence team to achieve operational excellence and meet performance metrics.
2. Ensure high-quality content curation and research aligned with business needs.
3. Monitor team performance, providing coaching and support.
4. Identify and implement process improvements, automation, and optimizations.
5. Collaborate with global teams to maintain consistency and standard practices.
6. Foster a culture of learning, collaboration, and accountability within the team.
7. Mentor team members and support their career development.
8. Conduct performance reviews, feedback, and development planning.
9. Lead site employee engagement initiatives and wellbeing programs.
10. Coordinate with HR, facilities, and leadership on site-related matters.
11. Ensure compliance with workplace policies, health & safety regulations.
12. Represent the Penang site in global leadership forums and align with organizational strategies.
13. Work with regional and global leadership to align operational goals.
14. Collaborate with internal teams (Risk Intelligence, Compliance, Sales, Proposition) for service delivery.
15. Engage with external partners, vendors, and authorities as needed.
16. Communicate with senior leadership regarding site and operational updates.

Key Skills & Competencies:

• Strong leadership and team-building skills.
• Focus on operational excellence, efficiency, and continuous improvement.
• Ability to manage multiple priorities and solve complex challenges.
• Analytical skills and data-driven decision-making.
• High integrity, accountability, and change management capabilities.

Qualifications & Experience:

• Bachelor's degree in Business, Operations, Management, or related field (Master's preferred).
• 8+ years in operations management, with 3+ years in a leadership role.
• Experience in research, analytics, or AML environments preferred.
• Experience in site leadership and employee engagement is advantageous.

We operate on a Hybrid work model (3 days in-office, 2 days remote). Join us today!

LSEG is a leading global financial markets infrastructure and data provider committed to driving financial stability, empowering economies, and fostering sustainable growth.

Our values of Integrity, Partnership, Excellence, and Change underpin our culture and guide our decisions.

Working with us means being part of a diverse, collaborative, and innovative organization of 25,000 people across 65 countries, dedicated to sustainability and inclusive economic growth.

LSEG offers benefits including healthcare, retirement plans, volunteering days, and wellbeing initiatives.

We are an equal opportunity employer and do not discriminate based on race, religion, gender, age, disability, or other protected categories. We accommodate religious and disability needs as required.

Please review our privacy notice to understand how your data is handled. If applying via a recruitment agency, ensure candidates are informed of this notice.