Executive, Customer Data Analyst

Segi Fresh; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Data Analyst to drive business decisions through data analysis and reporting. This role involves collecting and analyzing sales performance and customer data, creating visually appealing dashboards using tools like Power BI and Excel, and collaborating with cross-functional teams to enhance customer engagement. The ideal candidate will possess strong analytical and problem-solving skills, along with the ability to present findings clearly to stakeholders. Join this dynamic team and contribute to improving data-driven strategies that impact business growth.

Qualifications

• 1 year of experience as a Data Analyst with a strong statistical background.
• Proficient in MS Office, especially Excel; Power BI is an advantage.

Responsibilities

• Collect and clean data from multiple sources for accurate analysis.
• Generate timely reports on sales performance and present findings.

Skills

Data Analysis

Statistical Analysis

Presentation Skills

Problem-Solving

Customer Segmentation

Education

Bachelor's Degree in Finance/Analyst

Tools

Power BI

Excel

Job description

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The Data Analyst is responsible for collecting, cleaning, and analyzing sales performance and customer data to provide actionable insights that drive business decisions. This role involves generating accurate and timely reports, utilizing tools like Power BI and Excel to create clear, visually appealing dashboards. The Data Analyst collaborates with cross-functional teams to align strategies and enhance customer engagement. Additionally, the role focuses on identifying opportunities for process improvement within data analysis workflows to improve efficiency and accuracy.

Key Responsibilities:

1. Data Analysis:

• Data Collection and Cleansing: Collect and clean data from multiple sources to ensure accuracy and completeness, ensuring data integrity and reliability for robust analysis.
• Sales Performance Analysis: Analyze sales performance data at various levels, including overall company, store performance, category growth, and customer segments. Evaluate the impact of promotions and marketing campaigns on sales metrics.
• Customer Segmentation Analysis: Conduct customer segmentation analysis to identify trends, preferences, and opportunities. Provide actionable insights to enhance customer engagement strategies.

2. Report Generation:

• Timely Reporting: Generate accurate and timely reports on weekly and monthly sales performance. Ensure the delivery of comprehensive reports to support strategic decision-making.
• Presentation Skills: Present findings in a clear and concise manner to key stakeholders and management.
• Utilize basic knowledge of Power BI and Excel (intermediate/advance) to create visually appealing and informative dashboards.
• Implement data visualization techniques to enhance report clarity.

3. Cross-functional Collaboration:

• Collaborate with cross-functional teams, including operations, category buyers, and IT, to gather insights and align strategies. Work closely with stakeholders to understand business requirements and ensure data-driven decision-making.

4. Process Improvement:

• Identify opportunities for process improvement within the data analysis workflow.
• Implement continuous improvement initiatives to enhance efficiency and accuracy.

5. Other Tasks:

• Perform any other relevant tasks assigned by management as needed.

Qualification & Experience Requirements:

• Bachelor's Degree/Post Graduate Diploma in Finance/Analyst or equivalent.
• At least 1 year working experience as a Data Analyst or related position with a strong statistical background.
• Good knowledge of MS Office, especially MS Excel; proficiency in Power BI is an advantage.
• Strong presentation skills to communicate data insights to cross-functional teams.
• Strong analytical and problem-solving skills.
• Fast learner, responsible, team-oriented, and willing to learn.