Customer Service Officer (Melaka and Mandarin Required)

EU Holidays Pte Ltd; Malacca City; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Service Officer to join their dynamic team. This role involves handling customer inquiries, providing support based on language preferences, and ensuring customer satisfaction through effective communication. The ideal candidate will possess strong language skills in English, Bahasa Melayu, and Mandarin, along with a keen attention to detail and active listening abilities. If you are a fresh graduate or have experience in customer service, this is a fantastic opportunity to grow in a supportive environment while making a positive impact on customer experiences.

Qualifications

• Fresh graduates are welcome to apply.
• Proven experience as a customer service representative is preferred.

Responsibilities

• Handle customer inquiries through telecommunication channels.
• Process exchanges and refunds in accordance with company policies.
• Analyze feedback to identify trends and make recommendations.

Skills

Customer Service Experience

Fluency in English

Fluency in Bahasa Melayu

Fluency in Mandarin

Typing Skills

Active Listening Skills

Attention to Detail

Education

Diploma in any field

Tools

Computer Literacy

Job description

Job Responsibilities

1. Handle customer inquiries through telecommunication channels.
2. Support customers based on their language preferences while providing assistance.
3. Attend to customer queries, complaints, and suggestions.
4. Direct customers to relevant departments if necessary.
5. Elevate concerns to management when unsure how to proceed.
6. Process exchanges and refunds in accordance with company policies.
7. Offer customers information on products or services that match their needs.
8. Monitor communication records to ensure all customers receive assistance.
9. Analyze feedback to identify trends and make recommendations for improvement.
10. Conduct customer surveys as needed.

Candidate Requirements

1. Fresh graduates are welcome to apply.
2. Possess at least a Diploma in any field; customer service experience is an advantage.
3. Proven experience as a customer service or support representative is preferred.
4. Fluent in English, Bahasa Melayu, and Mandarin, with strong typing skills.
5. Computer literate.
6. Ability to draft professional emails.
7. Active listening skills and attention to detail.
8. Willingness to refer customers to others for help as needed.

Application

Apply now at https://my.hiredly.com/jobs/jobs-malaysia-eu-holidays-pte-ltd-job-customer-service-officer-melaka-and-mandarin-required