Program Manager (Equipment - EMS)

SAM Engineering & Equipment (M) Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to lead programs and serve as the primary interface with customers. This role involves collaborating with cross-functional teams to manage program lifecycles, ensuring customer satisfaction, and driving continuous improvement in cost management and delivery timelines. The ideal candidate will have a strong background in program management, excellent communication skills, and the ability to multitask effectively. Join a forward-thinking company that values innovation and results-oriented professionals.

Qualifications

• 8+ years of experience with 5+ years in program management.
• Strong leadership and proven program management skills.

Responsibilities

• Lead programs and manage customer interactions to ensure satisfaction.
• Collaborate with teams to monitor financial status and efficiency.

Skills

Program Management

Leadership

Communication Skills

Problem-Solving

Analytical Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Engineering

Bachelor's Degree in Economics

Job description

Lead programs and serve as the primary interface between the Company and customers to ensure all feedback and requirements are addressed promptly.

Collaborate effectively with cross-functional teams to manage the entire lifecycle of each assigned program. This includes monitoring financial status, analyzing business efficiency, and maintaining customer account profitability.

Drive continuous improvement in cost management and on-time delivery to meet set goals and KPIs.

Ensure customer satisfaction by managing issues promptly, following through on corrective actions, and completing tasks efficiently.

Act as the focal point for contractual negotiations, ECN, RFQ, and liaising between internal and external stakeholders.

Stay updated on technological, regulatory, and operational changes affecting assigned programs and adapt accordingly.

This position is based at SAM Meerkat (M) Sdn Bhd, Hilir Sungai Keluang 5, Bayan Lepas Free Industrial Zone, Penang.

Requirements:

1. Bachelor’s degree in Business Administration, Economics, Engineering, or a relevant field.
2. At least 8 years of work experience, with a minimum of 5 years in program management or administration. If you are currently an Assistant Manager or equivalent, you may also apply.
3. Experience in contract manufacturing, preferably in metal sheet or metal fabrication industries.
4. Independent, self-driven, and results-oriented.
5. Strong leadership and proven program management skills.
6. Excellent oral and written communication skills, with high proficiency in English.
7. Ability to multitask and work efficiently with cross-functional teams.
8. Strong problem-solving and analytical skills, meticulous, and detail-oriented.

Application Questions:

• Which statement best describes your right to work in Malaysia?
• How many years of experience do you have as a program manager?
• What is your expected monthly salary?
• Are you willing to undergo a pre-employment background check?
• What notice period do you need to give your current employer?
• Are you willing to undergo a pre-employment medical check?
• Are you willing to relocate for this role?
• How many years of experience do you have as a Customer Experience Programs and Projects Officer?

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