Salesforce Email Marketing Specialist

American Institute of CPAs; Petaling Jaya; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization committed to transforming the accounting and finance profession. In this dynamic role, you will leverage Salesforce Marketing Cloud to design and enhance email marketing campaigns that engage customers and drive results. Collaborate with diverse teams to align strategies and ensure compliance with regulations. Enjoy a flexible hybrid work schedule while being part of a global community that values inclusion and continuous learning. This is your chance to make a meaningful impact in a supportive environment focused on your professional growth.

Benefits

Healthcare

Retirement Plans

Annual Leave

Parental Leave

Employee Assistance Program

Flexible Benefits Options

Qualifications

• 2+ years of experience in email marketing operations.
• Strong understanding of email marketing metrics and campaign performance.

Responsibilities

• Develop and implement email marketing campaigns using Salesforce Marketing Cloud.
• Monitor email marketing metrics for insights and future strategies.

Skills

Email Marketing

Salesforce Marketing Cloud

Audience Segmentation

A/B Testing

Data Compliance (CAN-SPAM, GDPR)

Education

Salesforce Email Specialist Certification

Salesforce Admin Certification

Tools

Salesforce Marketing Cloud

Job description

About the Role:

You will design and improve email marketing campaigns within the Salesforce Marketing Cloud platform, using features like Journey Builder, audience segmentation, and automation to deliver personalized customer experiences, analyse campaign performance, and achieve our goals through targeted email communications. You will report to the Senior Manager- Marketing Operations. This role is expected to start by mid-August to participate in a Salesforce training class.

You Will:

• Develop and implement email marketing campaigns across different segments using Salesforce Marketing Cloud tools, including creating email templates, designing content, and setting up automated workflows. Manage full QA to ensure all links work, campaign landing pages are correct, correct rendering on main browsers and mobile devices

• Use customer data to segment audiences and tailor email content for maximum relevance and engagement.

• Design complex customer journeys within Journey Builder to deliver personalized email sequences based on customer interactions and behavior.

• Monitor important email marketing metrics to create insights and inform future campaign strategies

• Work with Experience Delivery, sales, and other partners to align email marketing campaigns with our goals

• Conduct A/B testing on email subject lines, content, and design elements to identify the most effective variations and improve campaign performance.

• Manage subscriber lists, ensuring data accuracy and compliance with email marketing regulations (e.g., CAN-SPAM, GDPR).

• Use a hybrid work schedule

You Have:

• Salesforce Marketing Cloud Certifications: Salesforce Email Specialist, Salesforce Admin

• 2+ years experience in email marketing operations

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.