Corporate Concierge

ICC INTERNATIONAL COMMERCE CENTRE SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to enhance guest experiences in a vibrant environment. This role involves coordinating daily operations, providing exceptional customer service, and developing relationships with local attractions. Ideal candidates will possess strong communication skills and a commitment to professionalism. Join a team that values attention to detail and teamwork, ensuring every guest leaves with a smile. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• Experience in luxury hotel or residential environment preferred.
• Fluent in English and Bahasa Malaysia; additional languages are a plus.

Responsibilities

• Coordinate day-to-day operations to enhance tenant and guest experiences.
• Provide excellent customer service and maintain high ethical standards.
• Liaise with different departments for smooth operations.

Skills

Professional Communication

Customer Service

Interpersonal Skills

Attention to Detail

Punctuality

Ability to Work Under Pressure

Education

2-3 years of applicable work/study experience

Tools

Microsoft Applications

Property Management System

Job description

A Concierge is a hospitality professional who attends to the needs of guests and helps them organize their inquiries while the tenants/visitors are in the building. We want people to leave our building with a smile and a feeling that we were there for them throughout their time spent in our building. We want to build an experience that is memorable and unique from start to finish. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest inquiries, or sharing the highlights of the local area, the Concierge is expected to make transactions feel like part of the experience.

Responsible for supporting all aspects of Concierge functions in accordance with the brand standard. Maintaining the concierge service and management philosophy that serves as a guide to respective staff. Assist in developing and maintaining the acknowledgement and service of all guests visiting the building.

Core work activities:

• Coordinate day-to-day operations ensuring the quality and standards to enhance the experience of our tenants and guests who visit the building.
• Perform additional administrative duties not limited to within the building.
• Develop specific goals and plans to prioritize, organize, and accomplish work in a timely manner.
• Provide excellent customer service with attention to detail.
• Maintain high ethical standards and professionalism towards guests and colleagues.
• Liaising with different departments to ensure smooth operation transition to achieve seamless guest experience.
• The ability to process packages, faxes, messages, mail and other items which may be either outgoing or incoming in an accurate and timely manner and keep track as necessary.
• Assist tenants and guests with their requests and queries, not limited to within the building.
• Establishes relationships with local attractions, restaurants, and other businesses to enhance tenant’s experience.
• Maintain awareness of cultural differences to avoid any discriminatory incidences.
• Responds to emergency situations using appropriate procedures.
• Encourages and builds mutual trust, respect, and cooperation among team members. Serve as a role model to demonstrate appropriate behaviours.
• Prepare daily operations reports and cascade them to the internal department for better operational flow.
• Conduct morning briefings to ensure all team members are well prepared for daily operations.

Skills and Knowledge:

Requirements are representative of minimum levels of knowledge, skills/ abilities. In order to perform the job successfully, the employee is required to possess the ability/aptitude to perform their duty proficiently, with or without reasonable accommodations.

• Ability to provide professional communication and verbal skills in all situations.
• In-depth understanding of the essential hospitality standards and company policies.
• Proven skill in developing relations with guests, tenants, team members and management.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-ups, courtesy, cooperativeness, and work with a minimum of supervision.
• Punctuality, regular and reliable attendance.
• Interpersonal skills and the ability to work well with team members and the public.
• Able to work in a fast-paced and stressful environment.
• Maintain a decent and professional image in representing the brand standard.

Qualifications:

• 2-3 years of applicable work/study experience required, experience working in a luxury hotel or residential environment will be preferred, or relevant experience working in other luxury/high service-oriented environments.
• Requires to read, write and converse in fluent English and Bahasa Malaysia, ability to converse in additional languages is an added advantage.
• Essential skills in Microsoft applications, computer literacy and property management system are advantageous.
• Must have the right to work in Malaysia.

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Your application will include the following questions:

What's your expected monthly basic salary? Do you have customer service experience? Which of the following statements best describes your right to work in Malaysia? How would you rate your Bahasa Malaysia language skills? How would you rate your English language skills?

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