Banking Business Analyst (WFM l Advanced Excel l LRT) P19

ACHIEVE Group; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Banking Business Analyst to drive data-driven insights and support operational improvements. This role involves analyzing performance metrics, designing and automating reports, and collaborating closely with various stakeholders to ensure data integrity and timely delivery of insights. The ideal candidate will possess advanced Excel skills and a strong analytical mindset, ready to tackle challenges in a dynamic environment. Join a forward-thinking company where your contributions will make a significant impact on strategic planning and operational excellence.

Qualifications

• 2+ years of experience as a Business Analyst in a relevant field.
• Proficient in data analysis and reporting tools.

Responsibilities

• Analyze performance metrics and identify trends for improvement.
• Design and automate reports for stakeholders.

Skills

Data Analysis

Advanced Excel

Stakeholder Management

Problem-Solving

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Business Analysis

Bachelor's degree in Information Technology

Tools

MIS Reporting Tools

Excel (formulas, pivot tables, macros)

Job description

Banking Business Analyst (WFM | Advanced Excel | LRT) P19

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Analyze performance metrics (AHT, SLA, FCR, NPS) and identify trends, variances, and improvement opportunities.

Design, develop, and automate MIS reports and dashboards for various stakeholders.

Support periodic and ad-hoc reporting needs for operations and senior management.

Ensure data integrity, accuracy, and timely delivery of reports.

Identify areas for operational improvement using data-driven insights.

Document and optimize existing processes through workflow mapping and analysis.

Support change management and training during rollouts of new processes or systems.

Work closely with operations, IT, and other stakeholders to deliver project goals.

Assist in project planning, execution, monitoring, and reporting.

Conduct gap analysis and impact assessments for process and system changes.

Liaise between operations, IT, and business units to align project outcomes with business needs.

Provide analytical support and insights during management reviews and strategic planning.

Job Requirements:

• Bachelor's degree in Business Administration, Business Analysis, Information Technology, or a related field.
• At least 2 years’ experience as a Business Analyst, preferably in a Contact Centre, Banking, or BPO environment.
• Proficient in data analysis and reporting tools, with advanced skills in Excel (formulas, pivot tables, macros).
• Excellent communication, documentation, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.

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