CUSTOMER RELATIONS OFFICER

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Relations Officer to enhance customer satisfaction. In this full-time role, you will provide exceptional service through various communication channels, ensuring clients' needs are met with professionalism and empathy. The ideal candidate will possess strong problem-solving abilities and a passion for customer service. Join a collaborative team that values growth and offers competitive benefits, including comprehensive medical coverage and opportunities for career advancement. If you thrive in a dynamic environment and are committed to exceeding customer expectations, this role is perfect for you.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive medical coverage

Dental coverage

Professional development opportunities

Inclusive work culture

Qualifications

• Minimum 2 years of experience in a customer service role.
• Strong communication and interpersonal skills.

Responsibilities

• Providing prompt assistance to customers through various channels.
• Resolving customer inquiries and maintaining records.

Skills

Customer Service

Communication Skills

Problem-solving

Microsoft Office

Fluency in English

Fluency in Bahasa Malaysia

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About the role

Rolex Malaysia Sdn. Bhd. is seeking a dedicated and customer-focused Customer Relations Officer to join our dynamic team. As a full-time employee, you will play a pivotal role in delivering exceptional customer service and ensuring the satisfaction of our valued clients.

What you'll be doing

1. Providing prompt and courteous assistance to customers through various communication channels, including phone, email, and in-person interactions.
2. Resolving customer inquiries, concerns, and complaints effectively and efficiently.
3. Maintaining detailed records of customer interactions and ensuring accurate documentation.
4. Identifying opportunities to enhance the customer experience and proposing improvements.
5. Collaborating with cross-functional teams to ensure seamless service delivery.
6. Adhering to company policies and procedures to ensure compliance.

What we're looking for

1. Minimum 2 years of experience in a customer service or client-facing role.
2. Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner.
3. Excellent problem-solving and decision-making abilities.
4. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
5. Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages.
6. A passion for delivering outstanding customer service and a commitment to exceeding customer expectations.

What we offer

At Rolex Malaysia Sdn. Bhd., we value our employees and strive to provide a supportive and rewarding work environment. As a member of our team, you can expect:

1. Competitive salary and performance-based bonuses.
2. Comprehensive medical and dental coverage.
3. Opportunities for professional development and career advancement.
4. A collaborative and inclusive work culture that fosters growth and learning.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Officer?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience in a role which requires relationship management experience?

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