Assistant Executive, Front Desk Receptionist

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a forward-thinking organization as an Assistant Executive, Front Desk Receptionist, where you will manage front-desk operations and provide essential administrative support. This role is crucial for ensuring a welcoming environment and efficient office functioning, while promoting workplace safety and compliance. You will interact with guests and callers, manage room availability, and ensure adherence to ISO standards. This is a fantastic opportunity to develop your skills in a dynamic environment while contributing to the operational success of the organization.

Qualifications

• Minimum SPM or equivalent qualification required.
• 1 to 3 years of receptionist or office administration experience.

Responsibilities

• Manage front-desk operations and provide administrative support.
• Greet guests, answer calls, and maintain a clean waiting area.
• Ensure compliance with ISO 9001:2015 through document filing.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Effective call handling

Fluency in English

Fluency in Malay

Attention to detail

Organizational skills

Professional demeanor

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Tools

Navori

Evoko

Cisco

Ring Master

Job description

Assistant Executive, Front Desk Receptionist

Add expected salary to your profile for insights.

This role involves managing front-desk operations and providing administrative support to ensure a welcoming environment, efficient office functioning, and effective communication within the organization, while promoting workplace safety and compliance.

Job Responsibilities:

1. Welcome and direct guests professionally, provide accurate information, maintain a clean waiting area, follow security protocols, notify staff of arrivals, gather feedback, and implement VIP protocols to ensure a smooth and professional experience, maintaining high standards for guest service and operational efficiency at MCMC.
2. Answer calls professionally, greet callers warmly, understand their needs, provide accurate information or direct them appropriately, transfer calls efficiently, and handle international call requests seamlessly, ensuring a positive caller experience and smooth operations.
3. Manage room availability, respond to inquiries, send confirmations, handle modifications and cancellations, and ensure meeting rooms are clean and ready, supporting seamless organizational operations.

Administrative Support:

Ensure ISO 9001:2015 compliance through daily document filing and effective use of front office applications like Navori for digital signage and Evoko/Outlook for room reservations, enhancing operational efficiency and standards adherence at MCMC.

• Maintain ISO 9001:2015 compliance by daily filing of required documents.
• Utilize front office applications such as Evoko, Outlook Calendar (for room reservations), Cisco, and Ring Master effectively.

Ad-hoc: Parking Claim Processing

• Accurately and promptly process parking submissions by data entry, validation against supporting documents, ensuring timely reimbursement, and maintaining administrative efficiency.

Qualifications and Experience:

• Minimum Sijil Pelajaran Malaysia (SPM) or equivalent qualification.
• 1 to 3 years experience as a receptionist or in office administration.

Other Attributes:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Effective call handling skills.
• Fluent in English and Malay, both verbal and written.
• Professional appearance and demeanor.
• Strong attention to detail, organizational skills, and the ability to handle multiple tasks.
• Ability to communicate clearly, professionally, and courteously.
• Flexibility to adapt to changing routines and handle unexpected requests calmly.
• Team-oriented attitude, maintaining discretion and respecting privacy.

Note: This is a contractual position based at MCMC HQ, Cyberjaya.