Operations Assistant, ePension (HK Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking an Operations Assistant to support daily operations and administrative tasks. This role involves data entry, communication with stakeholders, and ensuring service levels are met with professionalism. Ideal candidates will be fluent in both Mandarin and English, demonstrating strong attention to detail and the ability to adapt to changing priorities. Join a dynamic team that values flexibility and offers a supportive work environment with numerous perks and benefits, including employee share options and comprehensive insurance coverage.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust

50% staff rebate on front end charges

Snacks & Beverages

Access to relaxation room

Participation in yearly activities

Competitive salary packages

Annual Salary Review

Comprehensive insurance coverage

Monthly sports allowance

Qualifications

• No experience required; SPM holders encouraged to apply.
• Must be fluent in Mandarin and English.

Responsibilities

• Perform administrative duties like data entry and filing.
• Coordinate with internal and external stakeholders.
• Handle confidential information with discretion.

Skills

Basic proficiency in Excel

Fluency in Mandarin

Fluency in English

Cantonese proficiency

Professionalism and discretion

Flexibility and adaptability

Attention to detail

Education

SPM

Job description

Operations Assistant, ePension (HK Support)

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Perform general administrative duties and daily operations such as data entry, filing, transactions and processing of records.

Ensure that all service levels are delivered according to the procedure.

Handle confidential and sensitive information with discretion and professionalism.

Coordinate and communicate with internal and external stakeholders.

Respond to email enquiries promptly and professionally.

Any other adhoc administrative duties as assigned.

Requirements:

SPM holders with no experience are encouraged to apply.

Basic proficiency in Excel and the ability to read Mandarinare essential.

We are seeking proficient candidates who are fluent in both Mandarin and English (spoken and written) to serve our Mandarin/Cantonese-speaking internal or external parties. Cantonese proficiency is a plus.

High level of professionalism and discretion when handling sensitive information.

Flexibility and adaptability to changing priorities and deadlines.

Ability to work independently and collaboratively in a fast-paced environment.

Detailed and meticulous.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

5.5-day work week: Monday to Friday (full day) and Saturdays (half day).

100% work in office.

Able to work on shift arrangement.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Are you available for shift work? Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

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Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

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