Customer Engineer Power

Vertiv; Johor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated professional to join their team in Johor. In this role, you will assist the Operation Manager in delivering top-tier service levels and ensuring customer satisfaction. You will engage in maintenance, testing, and troubleshooting of AC power systems while supervising and mentoring Customer Engineers to enhance their skills. This is a fantastic opportunity for fresh graduates and experienced professionals alike to develop their careers in a supportive environment focused on quality and innovation.

Qualifications

• Fresh graduates with a relevant degree are encouraged to apply.
• Minimum 3 years of experience in service-related fields.

Responsibilities

• Assist in fulfilling service commitments and delivery levels.
• Perform maintenance, testing, and troubleshooting of AC power systems.
• Supervise and develop Customer Engineers to improve performance.

Skills

Technical Support

Troubleshooting

Power Quality Analysis

Customer Service

Computer Literacy

Education

University or College Degree

Diploma Level Qualification

Job description

Job Responsibilities:

• Assist the Operation Manager-Power in fulfilling the company's commitments and ensuring the delivery of service levels to customers.
• Perform maintenance, start-up, testing, commissioning, troubleshooting, repairing, power quality analysis, and retrofitting of AC power systems.
• Assist in evaluating costs for 'time & material' repair quotations.
• Provide technical support and assistance in cost evaluations for repair quotations.
• Maintain a professional, customer-oriented approach that reflects Vertiv's commitment to world-class quality.
• Participate in training, supervise, motivate, and develop Customer Engineers to improve performance.
• Stay updated on the latest company products and services.
• Continuously develop professional skills through self-analysis, reading, benchmarking, and practice.

Job Requirements:

• Fresh graduates with a university or college degree in a relevant field.
• Minimum 3 years of experience in the service field with at least a diploma level qualification.
• Computer literacy.