Senior Sales Executive / Sales Executive

Custa Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading mass customization e-commerce platform in Malaysia seeks a dynamic sales professional to expand its customer base. The role involves managing leads, enhancing customer relationships, and collaborating with various teams to drive sales growth. Join a vibrant team dedicated to achieving excellence in customer service and sales performance.

Benefits

Performance Bonus

Travel Allowance

Parking Allowance

Qualifications

• Minimum of 5 years in inside sales or sales-related roles.
• Proven track record of achieving sales targets.

Responsibilities

• Respond to inquiries from potential customers.
• Manage follow-ups on ongoing deals.
• Build and maintain customer relationships.

Skills

Communication

Negotiation

Team Collaboration

Adaptability

Education

Bachelor’s degree in business, marketing, or economics

Tools

CRM systems

Job description

CUSTA is a rapidly growing Mass customization e-commerce platform in Malaysia and Singapore, invested by a renowned Japanese-listed company.

Our Sales Team is at the heart of CUSTA's growth. We're searching for dynamic individuals eager to explore exponential business opportunities and ensure CUSTA becomes Southasia's No.1 Mass customization e-commerce platform. You will be responsible for expanding CUSTA's customer and fan base to achieve rapid business growth.
Your journey with CUSTA promises to be unique and exciting. We eagerly await your application to join our adventure.

Job Responsibilities

By carrying out the following missions with high responsibility and proactivity, you will provide a better purchasing experience for CUSTA's prospective and existing customers while achieving individual and team monthly/quarterly goals.

Responding to Inbound Leads: Promptly address inquiries from potential customers, providing requested information, support, and quotations.

Follow-up on Existing Deals & Leads: Efficiently manage follow-ups on ongoing deals and proactively reach out to existing leads.

Customer Relationship Management: Build and maintain strong, long-term customer relationships to achieve a high repeat purchase rate.

Sales Planning & Continuous Improvement: Develop sales activity plans daily, weekly, and monthly, continuously updating strategies based on results to improve performance.

Order & Delivery Management: Take responsibility for additional tasks related to order processing and delivery management (most processes are systemized and automated).

Internal Collaboration: Work closely with Marketing, Customer Service, Product Development, and System Development teams to ensure smooth sales operations and enhance customer satisfaction.

Additional Sales Activities: Contribute to sales opportunities by participating in events, conferences, and exhibitions that help generate new business.

Job Requirements

Candidates not meeting the following requirements will not be accepted, so please read carefully before submitting your application.

Bachelor’s degree or equivalent experience in business, marketing, economics, or a business/sales-related field.

Minimum of 5 years of experience in the field/inside sales or sales-related roles.

Proven track record of consistently achieving sales targets through high activity levels.

Strong computer proficiency, including experience with CRM systems (HubSpot, Salesforce, etc.).

Stellar communication, presentation, negotiation, interpersonal and team collaboration skills.

A self-starter who's adaptable and thrives in a dynamic, fast-paced environment.

Able to work on-site at the office.

Basic Information

Employment Type: Full Time (Probationary Period: 3 + 3 Months)

Work Style: Onsite - 9am - 6pm, Monday - Friday

Time-Off: Weekend, Public Holiday, Paid Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave

Additional Employee Benefits: Performance Bonus, Travel & Parking Allowance

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a sales executive? Do you have experience in a role which requires relationship management experience? Which of the following Customer Relationship Management (CRM) systems do you have experience using? How much notice are you required to give your current employer? How many years of business development experience do you have?

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