Customer Support Specialist (Chinese), Kuala Lumpur

Emerald Zebra; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading financial trading company is seeking a Full-time Customer Support Specialist who is Mandarin-speaking. The role involves responding to customer inquiries, educating clients on trading platforms, and collaborating with internal teams. Ideal candidates will have strong communication skills and experience in customer service. This position offers a vibrant company culture, competitive remuneration, and opportunities for personal development.

Benefits

Competitive remuneration

Regular salary reviews

Performance-based incentives

Gym and wellness membership

Additional annual leave

Qualifications

• Previous experience in a customer-facing role preferred.
• Native or near-native proficiency in Mandarin and fluency in English required.

Responsibilities

• Respond to customer inquiries and troubleshoot issues via phone, email, and chat.
• Educate clients on navigating the company's website and trading platforms.
• Collaborate with internal teams to address client concerns.

Skills

Customer Service

Communication

Team Collaboration

Tools

Microsoft Office

Job description

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 19 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Customer Support Specialist (Mandarin Speaking)

Mandarin is essential for this role, especially to support the Customer Experience Department in the China region, while Cantonese is an added advantage. Fluency in English is also crucial for effective communication with our diverse client base.

Reporting to: Customer Support Supervisor

Responsibilities

• Respond to customer inquiries and troubleshoot issues through telephone, email, and live chat.
• Identify and resolve client problems, providing timely and accurate solutions to ensure a positive customer experience.
• Educate clients on how to navigate the companys website and effectively use trading platforms.
• Provide detailed information about the companys products and services, ensuring clients are well-informed and supported.
• Collaborate with internal teams to address client concerns and escalate issues when necessary, contributing to the overall efficiency of the customer support process.
• Assist other departments with customer-related tasks, helping to ensure smooth communication and seamless client support across the organization.
• Maintain a high level of professionalism and empathy when dealing with clients to build and foster long-term relationships.

Requirements

• Previous experience in a customer-facing role is preferred.
• Strong computer literacy, with proficiency in Microsoft Office applications.
• Knowledge and experience in the Forex (FX) market is a plus.
• Excellent communication skills and a collaborative team-oriented attitude.
• Native or near-native proficiency in Mandarin, along with fluency in English, is essential for reading, writing, and speaking. Proficiency in Cantonese would be an added advantage.

The offer:

• Welcoming, young and multicultural team with approachable leadership
• Continuous personal development, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Corporate parking (claimable if a slot is unavailable)
• Gym and wellness membership upon confirmation
• Additional days for annual leave and medical visits

The application process will be handled directly by the client and include:

• Initial Interview with People Function (45 minutes to 1 hour): An opportunity to evaluate your alignment with our company culture and values.
• Final Interview with the Hiring Manager (45 minutes to 1 hour): A discussion to assess your fit for the role and the team.

Eligibility: Open exclusively to Malaysian residents with a valid work permit

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.