Account Development Manager (Melaka)

Liberty General Insurance Berhad; Malacca City; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading insurance company is seeking an Account Development Manager to enhance agent relationships, drive revenue growth, and ensure compliance with regulations. The role involves meeting sales targets, managing agent performance, and providing exceptional client service. Ideal candidates will have strong interpersonal skills and a background in the insurance industry.

Qualifications

• Minimum 2 years of experience.
• Experienced in General Insurance industry is an advantage.

Responsibilities

• Meet sales targets and manage financial performance.
• Provide excellent service and training to agents.
• Ensure compliance with regulations and corporate governance.

Skills

Interpersonal skills

Communication

Time Management

Education

Diploma

Bachelor's degree

Insurance qualification

Job description

Job Summary

The ADM will be responsible for strengthening existing relationships, expanding the agent base, and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will be responsible to support the sales and profitability targets for the branch.

Job Description

Individual Responsibilities

Financial Performance

• Meet the sales target in line with the branch objectives and goals
• Oversee collection of outstanding payments and manage financial performance in the sales unit

Agent Management

• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct CPD training for agent at branch level
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Manage agent's statement of accounts

Agent recruiting and growth

• Recruit, onboard and develop preferred agents, and ensure activation
• Focus on driving profitable motor segments through agents
• Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet
• Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices

Compliance

• Ensure consistency with risk management guidelines
• Ensure compliance with regulations and laws
• Ensure good corporate governance is practiced and are being exercised

Job Requirement

• Minimum 2 years of experience.
• Minimum Diploma / bachelor's degree in any related field; additional recognized insurance qualification.
• Experienced working with General Insurance industry is an added advantage
• Result Oriented and Strong Interpersonal skill.
• Effective Communication and Time Management.
• Fresh Graduates is encouraged to apply.