Technical Support

Jobstreet Malaysia; Kuching; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist to assist users with hardware, software, and network issues. The ideal candidate will have strong problem-solving skills, a background in IT, and the ability to communicate effectively. This role involves both remote and office work, depending on company needs.

Qualifications

• Proven experience in a technical support or help desk role.
• Strong knowledge of operating systems and common software applications.

Responsibilities

• Respond to user inquiries via phone, email, or chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, modify, and repair computer hardware and software.

Skills

Problem Solving

Communication

Interpersonal Skills

Education

High School Diploma

Degree in Computer Science

Job description

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Respond to user inquiries via phone, email, or chat in a timely and professional manner.

Diagnose and resolve hardware, software, and network issues.

Provide step-by-step technical help, both written and verbal.

Escalate complex issues to appropriate IT teams when necessary.

Maintain accurate records of user interactions, problems, and solutions.

Install, modify, and repair computer hardware and software.

Assist in the rollout of new applications and systems.

Create and update user guides, documentation, and FAQs.

Monitor system performance and report anomalies.

Responsibilities:

• Respond to user inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and resolve hardware, software, and network issues.
• Provide step-by-step technical help, both written and verbal.
• Escalate complex issues to appropriate IT teams when necessary.
• Maintain accurate records of user interactions, problems, and solutions.
• Install, modify, and repair computer hardware and software.
• Assist in the rollout of new applications and systems.
• Create and update user guides, documentation, and FAQs.
• Monitor system performance and report anomalies.

Qualifications:

• High school diploma or equivalent; a degree in Computer Science, Information Technology, or related field is a plus.
• Proven experience in a technical support or help desk role.
• Strong knowledge of operating systems and common software applications.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.
• Experience in this field ( 4 - 6 years ).

Work Environment:

• Office or remote setting depending on company needs.