Front Office Manager

Talent Recruit; Kajang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Front Office Manager to enhance guest experiences and optimize team performance. This role involves managing front desk operations, ensuring seamless guest arrivals and departures, and leading a dedicated team. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional service. Join a vibrant team where your contributions will directly impact guest satisfaction and operational excellence, making every day a rewarding experience in a fast-paced environment.

Qualifications

• Strong leadership qualities and experience in front office operations.
• Passionate about delivering excellent guest service.

Responsibilities

• Manage arrivals, departures, and resolve guest concerns professionally.
• Oversee front desk operations and ensure smooth check-ins.
• Conduct guest satisfaction surveys for continuous improvement.

Skills

Leadership

Guest Service

Front Office Operations

Team Management

Budget Management

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Job description

Company Background

We are representing our well-known client in the hospitality industry in their search for a dynamic candidate to join their team as a Front Office Manager. We are seeking a candidate with strong leadership qualities and solid experience in front office operations, who is passionate about delivering excellent guest service, optimizing team performance, and ensuring smooth daily hotel operations to enhance the overall guest experience.

Job Responsibilities:

• Ensure a seamless guest experience by managing arrivals, departures, and resolving guest concerns professionally.
• Oversee front desk operations and team to ensure smooth check-ins, compliance with policies, and optimal room occupancy.
• Manage front office staff, including recruitment, training, scheduling, and performance evaluation.
• Coordinate with internal departments and communicate with management to ensure smooth operations and effective implementation of promotions.
• Conduct guest satisfaction surveys and analyze feedback for continuous improvement.
• Manage front desk budgeting, billing, and financial reporting to ensure accuracy and cost control.

Interested candidate may apply online or send your resume to joyce@ talentrecruit.com.my.

Only shortlisted candidate will be notified.