Collection (Associate Analyst)

BASF Asia-Pacific Service Centre S/B; Kuala Lumpur; On-site; EUR 30,000 - 60,000; Full time

Job summary

Join a leading chemical company committed to sustainability and innovation. This role offers an opportunity to work in a dynamic environment, focusing on collection activities and collaboration with various stakeholders. You will contribute to the company's success by ensuring efficient processes and quality control. With a supportive team and a commitment to personal development, this position is ideal for those looking to grow in their careers while making a positive impact. Be part of a vibrant workplace that values diversity and fosters personal growth.

Benefits

Professional Development Opportunities

Supportive Work Environment

Diverse Workplace

Health and Wellness Programs

Qualifications

• Fresh graduates or diploma holders with relevant experience are encouraged to apply.
• Strong communication skills are essential for this role.

Responsibilities

• Manage collection activities and ensure service level agreements are met.
• Collaborate with stakeholders to resolve disputes and improve processes.

Skills

Interpersonal Skills

Time Management

Organization Skills

Multi-tasking Skills

Problem Solving

Education

Bachelor’s Degree in Finance/Accounting

Diploma in Finance/Accounting

Professional qualification in Finance (ACCA, CPA)

Tools

MS Office Applications

SAP Systems

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

• Responsible for execution of collection activities for assigned customer/country portfolio following global and regional guidelines, policies and procedures
• To ensure deliveries meeting requirements defined in service level agreement and KPIs/targets for process efficiency, effectiveness and quality control
• Close collaboration with CS Stakeholders and global counterparts to ensure smooth processes

Main Areas of Responsibilities and Key Activities

Functional Tasks (including but not limited to):

• Manage daily overdue worklist by performing collection calls/mails and document customer contacts results for assigned country/customer portfolios
• Identify disputes and provide solution through close collaboration with Accounts Receivables unit, Credit Risk managers and sales or customer service organization of business units
• Support Credit Risk Management teams concerning individual/ad hoc requests in the area of active reminding activities, collection strategy, order block management and others
• Work closely with Senior Analyst, Assistant Manager and Manager in daily operations to achieve defined objectives and targets
• Discuss follow up measures with team-internal and with related counterparties based on regular reporting of active reminding activities for first level of escalation
• Participating in training activities to continuously improve and enhance knowledge, technical and communication skills

Compliance:

• Participate in any compliance audits and respond to audit queries (for both internal and external)
• Ensure all work documentation and work processes are updated and met with BASF policies & guideline, local company’s policy, legal and statutory requirements

Quality and Continuous Improvement:

• Identify, recommend, and implement continuous improvement opportunities in quality and efficiency to support smooth implementation
• Prepare training materials and conduct end user trainings when required
• Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby ensuring quality is maintained through any staff transition

Others:

• Support Business Continuity Plan (BCP) through resource planning, backup and communication
• Any other tasks due to Service Hub KL management strategy and/ or changing business environment may require to be performed

Additionally, for Associate Analyst:

• Act as country cluster to coordinate for certain countries on collection related activities and act as the first level of escalation
• Act as Area of Competency (AOC) member or topic owner for Collection Services processes
• Support Internal, Regional and Global projects as and when required

Job Requirements

Education:

• Bachelor’s Degree or Diploma in Finance/ Accounting or related disciplines or Professional qualification in Finance (e.g., ACCA, CPA, etc.)

Working Experience & Skills:

• Fresh graduate with Bachelor’s Degree in Finance/ Accounting or related disciplines
• Diploma with minimum 1-2 years working experience in related fields
• External experience in a shared service or business process outsourcing engagement will be an added advantage
• Good interpersonal skills to communicate to service recipients
• Good time management, good organization skills and multi-tasking skills
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines

Technical & Professional Knowledge:

• Knowledge of MS Office Applications, especially MS Word, Excel and Power Point
• Knowledge of SAP Systems will be an added advantage
• Proficiency in English and other languages required
• Knowledge in programing or scripting are an added advantage but not mandatory

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.

For further information, and to apply, please visit our website via the “Apply” button below.Candidates must be resident in Malaysia, or have the right to work in Malaysia.