Product Manager

Taylor's Education Group; Subang Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading educational institution is seeking a Product Manager to oversee the strategic direction and development of key systems. The role requires collaboration across teams to ensure systems meet institutional needs and quality standards, driving impactful improvements in an academic environment.

Qualifications

• 5+ years of experience in product management or IT project management.
• Strong understanding of SDLC and Agile methodologies.
• Experience with academic or ERP systems.

Responsibilities

• Develop and maintain a strategic roadmap for core systems.
• Gather and analyze requirements from stakeholders.
• Oversee product development lifecycle ensuring timely delivery.

Skills

Analytical

Problem-Solving

Communication

Negotiation

Presentation

Education

Bachelor's degree in Computer Science

Master’s degree

Tools

Oracle Forms and Reports

Oracle Database

SharePoint Online

Java

PHP

Job description

The Product Manager is responsible for overseeing the strategic direction, development, and quality assurance of the institution's primary systems, including the Student Information System (SIS), Student Portal, Timetable System, Microsoft 365, and other key platforms. This role ensures these systems meet institutional needs, adhere to high-quality standards, and are delivered efficiently. The Product Manager will work closely with team leads across Business Analysis, Development, Support, and BI/Database teams. This position is ideal for a strategic thinker with a strong background in product management and software development, aiming to drive impactful improvements in an academic environment.

Key Responsibilities:

1. Develop and maintain a strategic roadmap for core systems aligned with institutional objectives.
2. Define clear product goals, success metrics, and performance indicators.
3. Prioritize feature development and system enhancements based on stakeholder feedback and institutional priorities.

Stakeholder Engagement & Requirements Management:

1. Gather and analyze requirements from students, faculty, administrators, and other stakeholders.
2. Translate business needs into functional specifications in collaboration with the Business Analyst Team Lead.
3. Communicate system updates, roadmaps, and expected outcomes to key stakeholders.

Cross-Team Coordination & Delivery Oversight:

1. Work closely with the Development Team Lead, Support Team Lead, and BI/Database Team Lead to align product development with institutional goals.
2. Facilitate coordination between teams to ensure seamless product releases and system upgrades.
3. Oversee the product development lifecycle, ensuring timely and efficient delivery.

Quality Assurance & Performance Monitoring:

1. Establish and monitor KPIs related to system performance, usability, and adoption.
2. Identify and mitigate risks that may affect system quality or delivery timelines.
3. Ensure best practices in usability, security, and compliance are followed in system development and deployment.

Process Improvement & Innovation:

1. Continuously assess and refine product management methodologies and workflows.
2. Research emerging technologies and trends that could enhance core systems.
3. Recommend system improvements to enhance user experience and operational efficiency.

Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master’s degree is a plus.
• 5+ years of experience in product management, software development, or IT project management, preferably within an academic or enterprise environment.
• Strong understanding of SDLC and Agile methodologies.
• Experience working with cross-functional teams and managing multiple stakeholders.
• Sufficient technical knowledge in Oracle Forms and Reports, Oracle Database, SharePoint Online, Java, and PHP.
• Extensive experience within higher education institutions, with a deep understanding of institutional processes and internal customer needs.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, negotiation, and presentation skills.
• Experience with academic or ERP systems.
• Knowledge of UX/UI best practices for web and mobile applications.
• Familiarity with data analytics, reporting tools, and BI frameworks.
• Ability to balance technical and business priorities effectively.

Working Relationships:

• Reports directly to the CIO.
• Collaborates closely with Business Analyst, Development, Support, and BI/Database Team Leads.
• Interfaces with institutional stakeholders including faculty, students, and administrators.