Customer Service Executive (Mandarin Speaker - Klcc Area)

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in healthcare services is seeking a customer service representative to manage inquiries related to medical services. The role involves facilitating communication between patients and healthcare providers, ensuring high-quality care delivery. Fresh graduates and MBBS holders are encouraged to apply, with a competitive salary package and additional benefits based on performance.

Benefits

Annual increment based on performance

Annual bonus based on performance

Training and guidance provided

Qualifications

• Fresh graduates are welcome to apply.
• Immediate availability is an advantage.
• MBBS holders are welcome.

Responsibilities

• Handle customer inquiries related to medical services via voice and non-voice channels.
• Coordinate scheduling of appointments based on availability.
• Serve as the liaison between healthcare providers and patients.

Skills

Communication in English

Communication in Mandarin

Education

SPM qualification

Job description

Job Responsibilities

1. Handle customer inquiries related to medical, hospital, and clinics via Voice (Inbound calls) and Non-voice channels (Email, Livechat, WhatsApp).
2. Gather necessary information, verify details on systems, and align services with customer needs.
3. Check availability, and coordinate scheduling of appointments based on doctor or specialist availability.
4. Provide customers with essential guidance and accurate medical-related information.
5. Serve as the frontline liaison between healthcare providers and patients.
6. Ensure smooth communication and facilitate the delivery of high-quality care.
7. Handle general inquiries, schedule appointments, and provide information about medical services and policies.
8. Act as the intermediary between patients and hospitals.

Working Timing

1. Monday to Sunday, 8 am to 8 pm (Operational hours).
2. 9 working hours per day, including lunch break.
3. 5 working days per week with 2 off days, schedule-dependent.

Working Location

• Tokio Marine Tower, Jalan Tun Razak, Kuala Lumpur.
• Office beside MRT Ampang Park Station.

Requirements

Job Requirements

• Fresh graduates are welcome to apply with a minimum of SPM qualification.
• Immediate availability is an advantage.
• Must be able to communicate in English and Mandarin.
• Mandarin speakers are encouraged to apply.
• MBBS holders are welcome.

Benefits

Salary Package

• Base salary: RM3000 - RM3200.
• KPI allowance: up to RM500/month.
• Attendance allowance: RM100/month.

Additional Benefits

• Annual increment based on performance.
• Annual bonus based on performance.
• Overtime allowance (if applicable).
• Shift allowance (if applicable).
• Training and guidance provided.