Data Manager

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Johor; On-site; MYR 45,000 - 75,000; Full time

Job summary

An innovative global technology solutions provider is seeking a proactive Data Manager (Operation) to lead their operations team in Malaysia. This role is crucial for ensuring 24/7 operational coverage and involves strategic planning, performance management, and continuous improvement initiatives. The ideal candidate will drive the adoption of new technologies and enhance service delivery through effective team leadership and resource allocation. Join a dynamic team dedicated to shaping the future of technology across various industries and make a significant impact on digital transformation efforts.

Qualifications

• Proven experience in managing operations teams with a focus on performance.
• Strong strategic planning skills with a tech-savvy mindset.

Responsibilities

• Oversee operations team to ensure high performance and 24/7 coverage.
• Lead strategic planning and implement new technologies for operational efficiency.

Skills

Agile Methodologies

GPU Cloud

People Management

Client Management

Hardware troubleshooting

Bilingual (English and Mandarin)

Job description

Job Position Title: Data Manager (Operation)

Company: RiDiK Pte Ltd

Skills: Agile Methodologies, GPU Cloud, People Management, Client Management, Hardware troubleshooting, Bilingual (English and Mandarin).

Job Summary

We are seeking an experienced and proactive Data Manager (Operation) to lead and optimize our operations team in Malaysia. The ideal candidate will be responsible for ensuring 24/7 operational coverage through effective team leadership and resource allocation. This role involves strategic planning, implementing new technologies, and managing performance to align with business goals. The Operations Manager will serve as the key escalation point for major incidents and must communicate effectively with stakeholders across the organization. A strong focus on continuous improvement and process automation is essential to enhance efficiency and service delivery.

Key Responsibilities

1. Team Leadership: Oversee and manage the operations team, ensuring high performance and alignment with organizational goals.
2. Resource Allocation: Develop and manage staff schedules to ensure 24/7 coverage and effective response to operational needs.
3. Strategic Planning: Lead the development and implementation of operational strategies, including the adoption of new technologies and best practices.
4. Performance Management: Monitor team performance, conduct regular reviews, and provide coaching to improve skill sets.
5. Incident Management: Act as the escalation point for major incidents, ensuring swift resolution and minimal impact on services.
6. Stakeholder Communication: Regularly communicate with upper management and other departments to align operational strategies with business objectives.
7. Continuous Improvement: Drive continuous improvement initiatives to optimize operational efficiency, including the automation of manual processes.
8. Communication Skills: Can effectively communicate in English and Mandarin.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.