Vice President (Manager) - Service Delivery (Digital Program Office)

PRASARANA MALAYSIA BERHAD; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in Malaysia is seeking a Service Delivery Manager to manage business requirements and coordinate with technical teams. The role involves developing relationships with users and ensuring timely project implementation. Candidates should have a diploma in IT and extensive experience in service delivery management.

Qualifications

• Minimum ten years working experience, three years in service delivery management.

Responsibilities

• Manage business requirements and coordinate prioritisation with management.
• Develop and maintain good rapport with internal users and technical teams.

Skills

Service Delivery Management

User Engagement

Operational Improvements

Education

Diploma in IT

Tools

ITIL

PMP

Prince2

Job description

Job Purpose

Manage the business requirement from the users, working closely with technical/technology team to translate the business requirements into technical requirement for prioritisation and resource allocation exercise and to develop and maintain long-term relationship with users.

Key Accountabilities

• Manage the business requirement from the users and working closely with technical/technology team to translate the business requirements into technical requirement for prioritisation and resource allocation exercise.
• Coordinate prioritisation exercise with Management in order to prioritise the work plan/project and allocate resources.
• Consolidate project plan, project timeline, resource & budget requirement and project documentations from Project Managers (PMs).
• Manage change requests from users and ensure timely implementation by the PMs.
• Develop and maintain good rapport with the internal user engagement, ensuring good working relationship between the users and the technical/technology team.
• Manage User Survey exercise, perform the analysis and propose areas for operational improvements to the management Drive staff engagement activities.
• Prepares and reviews documents, updates and presentations for Management.

Qualifications, Skills & Knowledge

• Minimum Diploma in IT or equivalent.
• Professional certification (e.g. ITIL, PMP and/or Price2).
• Minimum ten years working experience, three years in service delivery management.