Senior Change Manager

HSBC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading company in the banking sector is seeking a Senior Change Manager to drive transformation initiatives. The role involves managing complex projects, stakeholder relationships, and delivering innovative solutions that align with HSBC's strategic goals. Ideal candidates will have significant experience in change management within large organizations, particularly in banking, along with strong leadership and communication skills. The position offers competitive benefits and opportunities for professional growth.

Benefits

Wellbeing amenities

Dental allowances

Optical allowances

Competitive leaves

Medical insurance coverage

Qualifications

• Minimum 8 years of experience in change environments.
• Experience in large, complex organizations, especially in banking.

Responsibilities

• Propose innovative ideas and identify opportunities for efficient working.
• Design business and operating models; manage projects independently.

Skills

Stakeholder Management

Communication

Problem Solving

Leadership

Data Analysis

Education

Certifications like MSP, PMP, Prince2, CBAP, CSM

Tools

PowerPoint

Excel

Job description

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If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in most countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking a high-caliber professional to join our team as a Senior Change Manager.

The vision for the Global Chief Operating Office (GCOO) Transformation Services is to be the Group’s primary change partner, supporting the implementation of the Group Strategy and making change a source of sustainable competitive advantage for HSBC. GCOO change teams work between Lines of Businesses and Functions on high-profile programs, from strategy and design to delivery and change adoption.

What you’ll do:

1. Innovation and Idea Management: Propose innovative ideas, test and refine with colleagues and stakeholders; identify opportunities to bring new and efficient ways of working; stay updated on industry trends.
2. Commerciality: Shape project direction based on HSBC’s strategies; identify business development opportunities; consider impact of group priorities; quantify investment case opportunities; challenge business decisions.
3. Project Governance & Planning: Design business and operating models; manage projects independently; handle stakeholder relationships; establish project governance; manage resources and costs; track progress; provide updates.
4. Design and Business Analysis: Design problem-solving approaches; analyze current and future states; elicit and validate requirements; apply financial modeling; ensure compliance and execute testing; plan deployment activities; perform gap analysis.
5. Delivery at Pace: Ensure reliable delivery; prioritize workload; manage off-track activities; identify simplification opportunities; maintain team morale and work velocity.

Qualifications - External

• Minimum 8 years of experience in change environments, including strategy, design, initiation, and delivery.
• Experience in large, complex organizations, especially in banking, implementing organizational change and business transformation projects.
• Senior stakeholder management skills; impactful communication and influencing abilities.
• Experience in banking operations, system transformation, and organization design, including M&A.
• Proficiency in data-driven problem solving; strong PowerPoint and Excel skills.
• End-to-end project management experience; knowledge of consulting, Agile, Waterfall methodologies.
• Understanding of how change benefits HSBC and its stakeholders.
• Leadership experience managing large teams and multiple work streams.
• Optional: Cantonese/Mandarin skills; certifications like MSP, PMP, Prince2, CBAP, CSM.

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Your application will include questions about expected salary, years of change management experience, etc.

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches. Our services include conventional and Islamic banking, personal financing, and wealth management.

Founded in 1884, HSBC pioneered banking innovations in Malaysia, including the first ATM and PC-based banking platform.

Perks include wellbeing amenities, dental, optical allowances, competitive leaves, and medical insurance coverage.