Technical Service Manager (Performance Materials & Additives)

KLK OLEO; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Service Manager to drive innovation in performance materials and additives. This role bridges R&D and customer needs, ensuring optimal application of polymer additives across various sectors. With a focus on customer satisfaction and product performance, you will support clients in industries like plastics and automotive. Join a forward-thinking company committed to sustainability and excellence, where your expertise will contribute to groundbreaking solutions and strong partnerships in the global marketplace.

Qualifications

• 5+ years in technical service or product development in relevant industries.
• Strong knowledge of thermoplastics and performance materials.

Responsibilities

• Provide technical guidance for material selection and processing.
• Collaborate with sales and marketing to promote products.

Skills

Technical Support

Communication Skills

Problem-Solving

Formulation Optimization

Industry Knowledge (Plastics, Coatings)

Education

PhD in Chemical Engineering

Master's Degree in Related Field

Job description

Technical Service Manager (Performance Materials & Additives)

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The Technical Service Manager (Performance Materials & Additives) serves as a key technical resource, offering expertise on a portfolio of polymer additives and specialty materials. This role bridges the gap between R&D, production, and customer needs, ensuring solutions that enhance the performance of polymers and related materials. Responsibilities include supporting clients across industries such as plastics, coatings, automotive, and metallurgy, providing guidance from development to commercialization. In addition to technical support, the position also involves collaborating with the sales and marketing teams to promote the company’s products, including creating technical presentations, participating in industry events, and supporting product launches. The focus is on ensuring the successful application of additives in customer-specific formulations, fostering customer satisfaction, and driving product innovation.

Role and Responsibilities

• Provide technical guidance to customers on material selection, processing conditions, formulation optimization, troubleshooting.
• Serve as a subject matter expert in the application of oleochemical additives in industries such as polymers, CASE, metallurgy, and other relevant sectors. Provide technical insights on the use of these materials in sectors like plastics, automotive, consumer electronics, powder metallurgy, coatings, adhesives, and elastomers.
• Support the sales team with technical presentations, product demonstrations, and training materials.
• Work with sales and marketing teams to promote the technical benefits of polymer additives and performance materials. Prepare and deliver technical presentations and demonstrations to highlight product performance and capabilities.
• Collaborate with R&D teams to develop customized material solutions for customer needs and resolve technical challenges. Provide regular feedback to the R&D and production teams to continuously improve product offerings.
• Work with product development teams to test and introduce new materials to the market.
• Collaborate with quality control and production teams to ensure product specifications align with customer needs.
• Represent the company and participate in technical seminars, webinars, and industry conferences to promote the company’s products offerings.
• Stay up to date on industry trends, regulatory changes, and new technologies affecting performance materials and polymer additives
• Maintain detailed documentation of customer interactions, technical service reports, and product performance data.

Job Success Requirements

• PhD in Chemical Engineering, Materials Science, Polymer Science, or a related field is preferred, or a Master’s degree with extensive industry experience.
• 5+ years of experience in technical service, product development, or application engineering within the plastics, coatings, adhesives, elastomers, or materials industry.
• Strong knowledge of thermoplastics and related performance materials.
• Proven ability to provide technical support and troubleshooting for customers.
• Excellent communication and presentation skills, with the ability to explain complex technical information clearly to both technical and non-technical audiences.
• Strong problem-solving skills and attention to detail.
• Ability to travel domestically and internationally as needed to support customer needs.

Focus Areas:

• Customer Solution: Focus on providing application-driven solutions that help customers optimize the performance of polymer additives and specialty materials in their manufacturing processes.
• New Product Innovation: Drive innovation in oleochemical additive development for industries such as plastics (ABS), CASE, and metallurgy, while staying open to exploring emerging markets and applications.
• Technical Expertise: Maintain and build on technical expertise in the oleochemicals and additives supplied by the company, ensuring that products are aligned with industry trends and meet customer demands across various sectors.

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Your application will include the following questions:

How many years' experience do you have in a quality control (QC) role? Which of the following statements best describes your right to work in Malaysia? Are you willing to travel for this role when required? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Services Manager?

Chemicals & Plastics Manufacturing 1,001-5,000 employees

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad (“KLK”), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad (“KLK”), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

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