Staffing Manager, Asia Pacific | Kuala Lumpur, MY

Mastercard, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in digital payments is seeking a Staffing Manager for the Asia Pacific region. This role focuses on optimizing resource utilization and ensuring team engagement within the Services organization. The ideal candidate will have strong business acumen, project management skills, and a passion for team development.

Qualifications

• Strong interest in people well-being and development.
• Ability to manage multiple priorities simultaneously.
• Effective individual contributor within a global staffing team.

Responsibilities

• Process staffing needs at the cluster level.
• Collaborate with Client Service leadership for resource assignments.
• Manage settings in internal systems throughout the engagement lifecycle.

Skills

Business acumen

Project management

Agile

Team player

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Staffing Manager, Asia Pacific

The Services organization is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast globally, this agile team is responsible for end-to-end solutions for a diverse customer base. These services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in payments, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights from within and beyond its network.

Within the Services organization, the Advisors & Client Services (A&CS) team delivers various products and solutions to clients. A&CS combines professional problem-solving skills with deep segment and functional expertise to address client challenges, enhance Mastercard's performance, and establish thought leadership.

The Staffing Manager works closely with A&CS Cluster leaders, PMs, and squad leads to ensure effective execution of our strategy and drive team engagement. With a strong understanding of our business, this role ensures people remain at the center of our efforts.

Role
• Process staffing needs at the cluster level, understanding engagement requirements and coordinating prioritization across product lines.
• Collaborate with Client Service leadership to assign resources based on predefined criteria, optimizing utilization across clusters and markets.
• Manage settings in internal systems throughout the engagement lifecycle.
• Aggregate regional utilization indicators, ensuring accurate capacity data (considering leaves, relocations, part-time resources, etc.).
• Work with squad leads and managers on performance evaluations and development opportunities for team members.

All about you
Essential skills and experience:
• Partner at heart—work closely with Client Service team members.
• Business acumen—understand business drivers to optimize resource utilization.
• Strong interest in people well-being and development—aim to provide a best-in-class team member experience.
• Agile—experience working in an environment with short sprints, changing briefs, and ad-hoc teams.
• Project management—ability to manage multiple priorities simultaneously.
• Team player—effective as an individual contributor within a global staffing team.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee must be responsible for information security by:

• Abiding by Mastercard's security policies;
• Ensuring confidentiality and integrity of accessed information;
• Reporting suspected security violations or breaches;
• Completing mandatory security trainings as per guidelines.

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