Operation Assistant | Up to RM4k | Iskandar Puteri JB

Nala Groups; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operation Assistant to join their dynamic team. This role involves managing daily operational tasks, performing KYC processes, and conducting risk assessments to ensure compliance with regulations. The ideal candidate will be detail-oriented and possess strong communication skills, as they will liaise with clients and various departments. This position offers a unique opportunity to contribute to the operational efficiency of a forward-thinking company while adhering to strict internal policies and standards. If you are passionate about operational excellence and compliance, this is the perfect role for you.

Qualifications

• Knowledge of financial operations and compliance regulations is essential.
• Ability to manage operational tasks and client communications effectively.

Responsibilities

• Complete daily operational tasks accurately and timely.
• Conduct risk assessments and ensure compliance with regulations.
• Assist in preparing operational documents and reports.

Skills

Operational Tasks Management

KYC Processes

Risk Assessment

Reporting Skills

Client Communication

Compliance Knowledge

Education

Financial Knowledge Training

Compliance Training

Job description

Job Title: Operation Assistant
Salary Range: RM 2500 - RM 4000
Working Hours: (GMT + 8) 8 am - 6 pm or 6 pm - 4 am (2 days off in 1 week)
Working Location: Iskandar Puteri JB

Job Descriptions

1. Complete daily operational tasks such as registration, deposits, withdrawals, reporting, and other operational tasks timely and accurately.
2. Perform end-to-end Know Your Customer (KYC) processes for both new and existing clients, ensuring accurate and timely documentation.
3. Conduct risk assessments on clients based on their profiles, geographic locations, and transaction patterns to identify and mitigate potential risks. Classify clients by risk level and apply appropriate levels of due diligence.
4. Assist in the drafting, preparation, and application of procedures, guidelines, and operational documents for clients and the team.
5. Assist to make notifications for any operational policies, changes, or notices.
6. Assist the supervisor in settings of the systems according to established procedures and requirements.
7. Prepare reports and present findings to the supervisor as required.
8. Respond promptly to inquiries from other departments and clients, providing resolutions in a timely manner.
9. Ensure clients' information and documents are securely stored within company systems in accordance with established procedures and regulations.
10. Assist in coordinating and communicating with other teams or departments on operational matters.
11. Assist finance department with the deposit and withdrawal reconciliations daily and follow up on discrepancies.
12. Cooperate with the compliance and audit departments to provide the required documents in a timely manner.
13. Take proactive measures to prevent the company from involvement in money laundering, terrorist financing, or other illegal activities, and report any concerns to the supervisor immediately.
14. Record any complaints and report to supervisors immediately. Assist to handle the complaints timely.
15. Follow the team's assigned shift schedule.
16. Address any issues or concerns by liaising with the supervisor.

Knowledge and Qualifications

1. Participate in financial knowledge, operations, compliance, laws, and regulations training sessions, and successfully pass any required tests.
2. Fulfill the qualification requirements for the operation position, as specified by the regulations.

Internal Policies and Standards:

1. Adhere to the company's internal policies, operational procedures, and regulatory requirements.
2. Adhere to the principle of confidentiality. Do not disclose, share, or use the company's confidential information without authorization.