Client Success Representative APAC (Remote, Contract)

INFUSE; Ipoh; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading company in client success is seeking a passionate Client Success Specialist to join their team in Ipoh, Malaysia. This role involves building strong client relationships, ensuring timely delivery of solutions, and providing operational support. Join a supportive community that values employee satisfaction and fosters professional growth.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. You may then be invited to submit a video interview for the hiring manager's review. This may be followed by a test or short project to assess your fit for the team.
3. Next, we invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message or messaging apps, and we never hire anyone without a face-to-face (or Zoom) meeting. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. Finally, if you are still interested and we find you suitable, we will discuss the offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members our family and want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams.
• Assist with challenging client requests or issue escalations.
• Provide administrative and operational support, such as data entry, updating systems, or managing schedules.

Requirements

• Proven experience managing client relationships, preferably in related fields such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.
• Empathy and understanding of client needs, with the ability to address them effectively.
• Proactive problem-solving skills.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that genuinely enjoys making a difference. Submit your application today!